Office 365 Email

Email (Office 365 for Students and Graduates)

Does the GC Self-Service Password Reset program allow me to reset my Office 365 password?

No. The GC Self-Service Password reset tool allows you to change or reset your GC network password via the web. It is not affiliated with your Office 365 account.

Does Office 365 have a Self-Service Password Reset tool?

Yes, it does. However, before you can use the Office 365 Self-Service Password Reset tool, you must register your account.

How to Register for the Office 365 Self-Service Password-Reset Tool

Once you have registered, if you ever forget your password, you can go here to reset it.

How to Perform a Self-Service Password Reset

If you should ever need to update your registration information, please review this guide:

How to Update Contact Information for the Office 365 Self-Service Password-Reset Tool

Does Microsoft provide any training or support options for Office 365?

Microsoft created a welcome video to introduce Office 365 and its features. If you have never used Office 365 before, we recommend that you take a look. Note: SkyDrive is now OneDrive. Also, keep in mind that not all features of Office 365 are enabled so your menu options may be slightly different than what you see in the video.

Office 365 Welcome Video

Microsoft has free online training webinars and videos that are available to you to view at your leisure.

Training

You can also download printable Office 2013 reference guides.

Quick Start Guides

Microsoft also created their own support resource page for Office 365. From this page you can access troubleshooting options and view previously reported Office 365 issues.

Office 365 Support

How do I open a non-human mailbox, such as the English Student Association, from my desktop version of Outlook?

If you currently monitor a non-human mailbox, such as the English Student Association, you can configure your desktop version of Outlook to connect directly to that mailbox. This action is performed by creating an Outlook profile for the desired mailbox.

If you have not previously monitored a non-human mailbox but now require access to one, you must first contact IT Services (ITServices@gc.cuny.edu). IT Services will open a ticket to grant you access permissions for the mailbox. Once this has been completed, they will notify you and you can then configure your desktop version of Outlook to connect to the non-human mailbox.


Below are the steps for configuring Outlook for a non-human mailbox from a MAC.
Configuring-Outlook-for-a-Non-Human-Mailbox-(MAC)

Below are the steps for configuring Outlook for a non-human mailbox from a PC.
Configuring-Outlook-for-a-Non-Human-Mailbox-(PC)



 

How do I install the Office 365 software and set up email on my personal devices? (Students Only)

First, please check Microsoft's support page to determine if your device meets the minimum system requirements for installation.

If your device meets the minimum system requirements, follow the instructions provided by CUNY CIS in the document below.

How-to-download-a-copy-of-Microsoft-Office

Microsoft's support page also contains additional installation instructions for PCs, Macs, and mobile devices.

Install Office Using Office 365

Install Apps on Mobile Devices

Phone and Tablet Setup Reference

How to set up email in Mac OS X

How to set up email on Apple iPhone, iPad, and iPod Touch

How do I log in to my Office 365 student email account?

How do I update my email address on a GC listserv?

It is our recommendation that you update your email address to your @gradcenter.cuny.edu email address on any listservs to which you subscribe.

How-do-I-update-my-email-address-on-a-GC-listserv

 

How does this affect how I use library tools and services? (Students Only)

For off-campus access to library databases and journals, use your GC network (not Office 365 email) account.

To sign in to the Interlibrary Loan System (ILLiad), use your GC network (not Office 365 email) account.

If you currently have Interlibrary Loan notifications sent to another email address, please update your email address in ILLiad to your Office 365 email address.

If you currently have library circulation notifications sent to another email address, please update your email address at the Graduate Center Library's Circulation Desk.

How long do items remain in the Office 365 Outlook Deleted Items and Junk Email Folders?

May I auto-forward email from my Office 365 email account to an external email account?

No, the Office 365 system configuration precludes automatic forwarding of email from your Office 365 student email account to an external email account in order to safeguard the University's ability to communicate effectively via email. For more information, see the University-CIO-Letter.

For the best experience, we strongly recommend that you connect to your Office 365 student email account using Outlook Web App, or through an email program that supports Exchange ActiveSync access such as Outlook 2013, Outlook 2010, Outlook for Mac 2011, Apple Mail 10.6 Snow Leopard, Apple Mail 10.7 Lion, or Entourage 2008 Web Services Edition.

Connecting to your Office 365 based email account using POP3 or IMAP4 only lets you send and receive mail. You can't access your contacts, tasks, or calendar when you connect to your account using POP3 or IMAP4. For instructions on how to do so, visit Microsoft's support page.

What are Microsoft's privacy policies?

To view Microsoft’s statements on privacy, use the following link:

https://privacy.microsoft.com/en-us/privacy

 

What does the Office 365 plan include?

Office-365-Plan-for-Students

Office-365-Plan-for-Graduates

Note: Six months following your date of graduation, your Office 365 account will be converted to graduate status. As a graduate, you will continue to have access to your email, calendar, and contacts. However, you will lose access to any documents you saved on OneDrive and you will only have view or read access to the other Office 365 applications. We recommend you move any files that you wish to keep off of OneDrive before your 180-day grace period concludes. If you wish to continue using the full versions of the other Office 365 applications, you will need to purchase licenses from Microsoft.

What happens to my GC mailbox if I am an employee as well as a student?

What is the difference between my email account and my network account?

Your xxxx@gradcenter.cuny.edu account is used exclusively for the Office 365 student email system, and is separate from your GC network account. Your GC network account is used exclusively to access the Graduate Center's online resources and various other systems.

If you are logging into student email your username is astudent@gradcenter.cuny.edu. If you are logging into any other resource or system, your username is "astudent".

NOTE: As your email account and network account are separate, they have separate passwords which do not synchronize.