College Assistant/Outreach and Inquiry Specialist
- Job Class: Support Staff
- Job ID Number: IS-04-13
- Department: School of Professional Studies
- Location: SPS: School of Professional Studies
- Closing Date: Open Until Filled
The CUNY School of Professional Studies:
In 2003, the Board of Trustees of the City University of New York created the CUNY School of
Professional Studies (SPS) with the purpose of meeting the educational needs of working adults,
organizations, and employers. Since then, SPS has developed into a well-established school serving
New York City’s dynamic marketplace through the provision of timely, innovative, and academically
rigorous programs of study designed to address new or unmet needs. Home to CUNY’s first fully online
undergraduate degrees and groundbreaking master’s degree programs, SPS has found new ways of
fulfilling CUNY’s mission of access, reaching students with new modes of instruction, new courses and
curricula, and new kinds of learning tailored for diverse requirements and constituencies. It has
launched a dozen degrees – six bachelor’s and six master’s degrees – since 2006, and there are more
currently in development.
The CUNY School of Professional Studies seeks multiple College Assistants/Outreach and Inquiry Specialists. College Assistants/Outreach and Inquiry Specialists will serve as front line SPS staff for our current students and alumni
. This position has a critical role in supporting students throughout the “recruitment funnel,” and is expected to have a strong positive impact on student retention. Flexible hours may be required. The position reports to the Director of Online Programs.
Duties and Responsibilities:
Outreach to prospective students by phone, email, Skype, and other channels.
Assist in developing prospective student contacts through courtesy calls, research, and other recruitment activities.
Respond to general inquiries regarding the School of Professional Studies and its degree and certificate programs to ensure the highest level of student satisfaction.
Provide assistance and support potential students in the application process.
Track all activities including calls, chats, transcript receipts, etc. in appropriate information systems in the School’s ticketing system.
Assemble and file data from various departmental activities.
Assist with student recruitment events.
Other duties as assigned.
Associate’s Degree/Bachelor’s degree preferred from an accredited college.
Some experience with CRM (Customer Relationship Management) systems preferred.
Commitment to understanding student needs and success is desired.
Outgoing and welcoming personality.
Call center experience a plus.
Excellent writing and communication skills; ability to craft email and chat responses is preferred.
Strong follow-through and results oriented.
Ability to be focused and efficient, but also flexible when working on multiple projects.
Proficiency with Microsoft Office and ability to learn new computer applications quickly is preferred.
$12.00 - $16.00 per hour (dependent upon experience)
20 hours per week with flexibility depending on event schedule
How To Apply
Please send cover letter, resume, and contact information of three (3) professional references to:
Director of Online Programs
SPS College Assistant/Outreach and Inquiry Specialist Search
CUNY School of Professional Studies
101 West 31st Street, Room 722
New York, NY 10001
An Equal Opportunity/Affirmative Action/IRCA/Americans with Disabilities Act Employer.
The Graduate Center complies with the Clery Act and copies of its annual report on security policies and statistics are available in its Security Office.
Selected applicants must pay fingerprint and filing fees (full-time CUNY students are excluded from fingerprint fee)
- All prospective candidates must be able to be certified as eligible to work under the provisions of the Immigration Reform and Control Act.
- The Graduate School and University Center verifies education and experience statements.