Members of the Graduate Center user community should contact the Help Desk for matters requiring technical intervention.
For Graduate Center technology support, work orders can be initiated via:
For Graduate Center CUNYFirst support:
The Help Desk hours of operation are Monday through Friday, 9:00am to 7:00pm.
IT Self-Service Resources
IT Self-Service Resources include a collection of FAQs for GC-specific matters, an extensive knowledge base for general technology questions, and access to workshops, training videos and related materials.
GC user account passwords can be reset at https://passwordreset.gc.cuny.edu/ from a Mac, Windows, Linux, or mobile platform with an active internet connection.