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Blackboard

How can I use collaboration in Blackboard?

What is Blackboard?

View your courses.

If you are a student, you will see a list of courses for which you are registered for (and is set to be avaialble by the instructor.)

How-to-Access-CUNY-Blackboard_1


Click here to view other documents.


CUNY Portal

Document Management System

Email (Faculty and Staff)

Email (Office 365 for Students and Graduates)

Does Microsoft provide any training options for Office 365?

Microsoft has free online training webinars and videos that are available to you to view at your leisure.

Training

You can also download printable Office 2013 reference guides.

Quick Start Guides

How do I install the Office 365 software on my personal devices? (Students Only)

Please check Microsoft's support page to determine if your device meets the minimum system requirements for installation.

To Install the Software:

Sign in to Office 365 using your credentials (full Office 365 email address and password).
At the top of the page, go to Settings - Office 365 Settings.
On the left side of the page, select Software.
On the Office page, select a Language, and then choose Install.

Microsoft's Office Support page also contains installation instructions for PCs, Macs, and mobile devices.

Install Office on Windows or Mac

Install Apps on Mobile Devices

Phone and Tablet Setup Reference

How do I log into my new Office 365 account?

Go to https://portal.office.com.

At the Office 365 sign in page, enter your full Office 365 student email address and password. Click Sign In.

If you are logging in for the first time, you will be prompted to change your password. Please enter a password that will be memorable to you.

Password Guidelines:
The password must be between 8 and 16 characters in length. Office 365 passwords require at least 3 of the following:

Lowercase letters
Uppercase letters
Numbers (0-9)
Symbols, including: ! @ # $ % &* - _ + = {} [] \ : , . ? / ` ~" <> () ;

How does this affect how I use library tools and services? (Students Only)

For off-campus access to library databases and journals, use your GC network (not Office 365 email) account.

To sign in to the Interlibrary Loan System (ILLiad), use your GC network (not Office 365 email) account.

If you currently have Interlibrary Loan notifications sent to your gc.cuny.edu email address, please update your address in ILLiad to your Office 365 email address.

If you currently have library circulation notifications sent to your gc.cuny.edu email address, please update your email address at the Graduate Center Library's Circulation Desk.

How long will I have access to my current GC email account?

You will have until June 1, 2015 to transfer your email from your old GC account to your new Office 365 account. After June 1, 2015, your old account will be deleted and you will not be able to access it. Therefore, if you want to keep any of your old email, you must transfer it during the transition period.

Email sent to your old GC account will continue to be redirected to your new Office 365 account until 3 months after your date of graduation or December 1, 2015, whichever date is later. Email sent to your old GC email account after that time will not be delivered.

If I have forwarded my old GC email address to an external email address, will that continue to work in the new system?

After February 17, 2015, any redirection or forwarding of email that you configured in your old GC mailbox will cease to work. You will have to look in your new Office 365 mailbox to see your GC email after that date.

Is there any cost to students for the Office 365 plan?

No. This plan is available to CUNY students for free.

May I auto-forward email from my new Office 365 email account to an external email account?

No. CUNY Central Office CIS has restricted the Office 365 environment to preclude automatically forwarding email from your GC Office 365 email account to an external email account. You will be able to forward individual emails from your Office 365 email account, but you will not be able to configure your Office 365 email account to automatically forward email to another email account.

For the best experience, we strongly recommend that you connect to your Office 365 email account using Outlook Web App, or through an email program that supports Exchange ActiveSync access such as Outlook 2013, Outlook 2010, Outlook for Mac 2011, Apple Mail 10.6 Snow Leopard, Apple Mail 10.7 Lion, or Entourage 2008 Web Services Edition.

Connecting to your Office 365 based email account using POP3 or IMAP4 only lets you send and receive mail. You can't access your contacts, tasks, or calendar when you connect to your account using POP3 or IMAP4. For instructions on how to do so, visit Microsoft's support page.

How do I set up email on Apple iPhone, iPad, and iPod Touch?

What are Microsoft's privacy policies?

To view Microsoft’s statements on privacy, use the following links:

http://privacy.microsoft.com/en-us/default.aspx and http://privacy.microsoft.com/en-us/fullnotice.aspx

What does the Office 365 plan include for enrolled students?

Enrolled students will receive the following:

Business-class email including calendar and contacts with a 50 GB inbox.

Mobile access is available from all phones that can receive email, including Windows Phone, iPhone, Android and Blackberry devices.

Every mailbox is protected with premier anti-malware and anti-spam protection via Exchange Online Protection.

Full, installed Office applications: Word, Excel, PowerPoint, Outlook, OneNote, Publisher, and Access. The applications can be installed on up to 5 PCs or Macs.

File storage and sharing with 1 TB of OneDrive storage/user.

Office for tablets, iPads, smartphones and Office Online.

What does the Office 365 plan include for graduates?

Active graduates will receive the following:

Business-class email including calendar and contacts with a 50 GB inbox.

Mobile access is available from all phones that can receive email, including Windows Phone, iPhone, Android and Blackberry devices.

Every mailbox is protected with premier anti-malware and anti-spam protection via Exchange Online Protection.

What happens to my Office 365 account when I graduate?

Three months following your date of graduation, your Office 365 account will be converted to graduate status. Graduates have access to the following features: email, calendar, contacts, a 50 GB inbox, personal archiving, e-Discovery, anti-virus, and anti-spam. You will have view or read access to your other Microsoft applications but you will not be able to edit or create any new documents. If you wish to continue using the full versions of the other Office 365 products, you will need to purchase licenses from Microsoft.

How do I move information between email accounts?

What is my new Office 365 email address?

The new domain is GRADCENTER.CUNY.EDU. If your email address was previously JDOE3@GC.CUNY.EDU it should now be JDOE3@GRADCENTER.CUNY.EDU. 

Unfortunately, there may be a few instances where the information displayed before the @ symbol will also change. Due to Office 365 email restrictions, certain characters like the accent, circumflex, and tilde will not be used.

What is OneDrive?

OneDrive for Business is a place where you can store, sync, and share your files. Office 365 provides you with 1 TB of space in the cloud for OneDrive for Business. The OneDrive for Business sync app lets you synchronize your OneDrive for Business library with your local computer. While you will be able to sync files in the cloud with your own personal devices, you will not be able to sync using GC equipment.

For more information on OneDrive, please visit Microsoft's support page.
OneDrive for Business

What is the Office 365 student email system?

As part of a CUNY initiative, we are launching a new Office 365 student email system for the Graduate Center. This new hosted web-based service provides a feature-rich set of tools for collaboration using cloud-based Microsoft products.

What Office 365 online resources and support options are available?

Microsoft created a welcome video to introduce Office 365 and its features. If you have never used Office 365 before, we recommend that you take a look. Note: SkyDrive is now OneDrive. Also, keep in mind that not all features of Office 365 are enabled so your menu options may be slightly different than what you see in the video.

Office 365 Welcome Video

Microsoft also created their own support resource page for Office 365. From this page you can access troubleshooting options and view previously reported Office 365 issues.

Office 365 Support

When will Blackboard be updated to reflect our new Office 365 email addresses?

If you have a GC email address in Blackboard, it will be updated to reflect your new Office 365 email address after February 17, 2015. If your email address in Blackboard is not a GC email address, it will remain unchanged.

Which Microsoft Office products are available for students to download in the Office 365 plan?

Students can install up to 5 instances of the following software:

Microsoft Word, Excel, PowerPoint, Outlook and OneNote can be installed on PC or Mac. Users can connect the following versions of Outlook to their business-class email: the latest version of Outlook, Outlook 2010, Outlook 2007 (with some limited functionality), Outlook 2011 for Mac and Outlook 2007 for Mac.

Microsoft Access and Microsoft Publisher (installed on PCs only).

Mobile device software such as Office for iPad, Office Mobile, and OneNote.

Why did student and graduate email addresses change?

The Office 365 student email system is a CUNY-wide initiative that is being offered only to students and graduates. Since this plan does not include faculty or staff, a new email domain had to be created for the student and graduate accounts.

Will our GC email be redirected to our new Office 365 email address?

As of February 17, 2015, all email that is sent to your existing GC mailbox will be automatically redirected to your new @gradcenter.cuny.edu mailbox. This redirection of email will continue until 3 months after your date of graduation or December 1, 2015, whichever date is later.

Will the GC Self-Service Password Reset program allow me to reset my Office 365 password?

No. The GC Self-Service Password reset tool allows you to change or reset your GC network password via the web. It is not affiliated with your Office 365 account.

The GC IT team is working on a self-service password reset solution for the Office 365 accounts. In the meantime, if you need to have your Office 365 password reset, please email the helpdesk at helpdesk@gc.cuny.edu. Make sure that you include a scanned copy of your student ID for ID verification and an alternate email address so that you may receive your new password. The alternate email address cannot be your @gradcenter.cuny.edu or your @gc.cuny.edu email address.

Encryption

Faxing

Hardware and Software

Help Desk

Kentico

Are there any guidelines when using Kentico CMS?

With the help of our design team and the Communications & Marketing department, we have amassed a repository of walkthroughs, videos and workshops that are available for your use.

Some of the things you will discover are:
  • Create quick and simple online forms for your users to fill out.  Once a form is generated, it can be placed onto any page as a standard widget.  All the data collected is available for your review in the same location you went to create the form initially and if required, you can secure that form and its data against non-authorized individuals.

  • All event listings that are created in Kentico are automatically made available to the CUNY website (www.cuny.edu) for inclusion in their feeds, are automatically included for display on the Graduate Center calendar and are available in our RSS feeds.

    News articles are made available in the main GC news listing (as well as other microsites if desired) and are also available in our RSS feeds.

  • In order to meet the needs of our various academic programs and centers, the web team created a simple form for you to enter in all your associated faculty members.  If you find that the form doesn't entirely meet your needs, please feel free to contact the Help Desk with details of your requirements and the web team will be in contact with you.
And there are many other great things about Kentico... take a look around or contact us via the Help Desk to learn more!

Is there a comprehensive list of all the widgets available to me in the Kentico CMS?

The Kentico CMS is a very robust and complex system with a large number of user customizable widgets (easy-to-use plug-n-play package of features).  In addition to Kentico's out-of-the-box options, the Graduate Center web team continually works to create additional widgets that are available for your usage.

As a result, we can only provide you a guide to all the custom built widgets in this comprehensive guide at this time.

Network Printing

Network Resources

Remote Computing

Self-Service Password Reset

Surveys

Telecom

Training Videos

Does Information Technology provide online training videos?

Yes.  There are training videos available for key topics such as Blackboard, Kentico, Opinio and Argos as shown in the image below.  Please click here to view these videos: http://video.gc.cuny.edu/videos/channel/16/

Website Services

Wireless Access