Help Desk Phone System Upgrade
In an effort to better serve our GC Community, we are pleased to announce that effective Monday January 14th, we are implementing an Automatic Call Distribution (ACD) system for our main 212-817-7300 help desk number. The new system will become active the morning of Monday January 14th and Incoming calls will automatically route to the next available help desk agent, or if no agents are currently available, the call will be placed in queue with the ability to leave a voice mail if the caller decides not to wait in queue. The ACD will allow the IT department to determine peak call times and better align our staff to meet the needs of the Graduate Center. We appreciate your patience and feedback as we make this transition.
Information Technology
Division of Client Services
Submitted on: JAN 14, 2013