IT Alerts & Announcements

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  • Spearphishing Emails

     Dear Students,

    A notice was just received from CUNY CIS confirming that the FBI has identified successful spearphishing campaigns directed at college and university students, especially during periods when financial aid funds are disbursed in large volumes. In general, the spearphishing emails request students’ login credentials for the University’s internal intranet. The cyber criminals then capture students’ login credentials, and after gaining access, change the students’ direct deposit destination to bank accounts within the threat actor’s control.

    If you believe you are a victim of an online scam or malware campaign, please report it to IT Services and consider the following actions:

    -          Advise your financial institution immediately of any account information that may have been compromised.

    -          Watch for unexplained charges to your account

    -          Immediately change any passwords that you might have revealed.

    -          If you used the same password for multiple websites make sure to change it for each account, and do not use that same password in the future

     

    Information Technology

    itservices@gc.cuny.ed

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  • New Services for Students

    Information Technology Services is pleased to announce new services available to the student community:

    We are enhancing our outreach through social media.

    An IT Services Support tech will be stationed inside the Library (2nd-floor study room) for the first two weeks of each semester (Fall & Spring) to answer questions related to email, IT Services, CUNYFirst, Blackboard, Printing, etc.

    An IT Support person is now working on Saturdays to provide support for printing.

    Toner, paper, and hardware issues are now addressed over the weekend.

    During One Stop (C Level - Harold M. Proshansky Auditorium) IT representatives are available to answer questions and provide assistance.

    Additionally, we are looking into enabling a chat service to allow students to communicate with the techs during business hours and will notify you when we are ready to launch.  

    Be sure to follow us on social media to receive up-to-date information:
     
    https://twitter.com/CUNYITGC
     
    https://www.facebook.com/CUNYITGC  
     
    Note: IT Services aims to provide excellent service to each and every user. Calling can cause hold times on the phone to be lengthy. Therefore we urge you to use Self-Service or email for non-urgent requests and issues which will prevent users from having to wait on the phone.
     
    Information Technology
    http://it.gc.cuny.edu
    itservices@gc.cuny.edu
      Read more

  • CIS Alert: Connectivity issues with CRM/ERMS - 10/15/18

    CIS is investigating reports of connectivity issues with the CRM/ERMS process.  Incoming emails are not being processed at this time.

    We are working with our hosting partner to resolve the issue as soon as possible.   Until this is resolved, we ask that your user community report CUNYfirst issues and incidents directly to the local campus Help Desk and refrain from using the @cunyfirst.cuny.edu mailbox.

    Please notify your user community.  We apologize for any inconvenience.

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  • Change to Community Notice Process

    Beginning October 1, 2018, we will be implementing the use of Listserv for GC Community Notices.

    The GC Community Notice Listserv will serve as a communication tool to be used by select offices within the GC for the purpose of conveying important institutional messages to the GC community.

    Listserv will enhance GC communications by enabling users to specify their preferred email, which is necessary due to the consortial nature of the GC. The Community Notice list on Listserv is organized into three lists: Students, Faculty, and Staff. If you would like to change your email address, subscribe or unsubscribe to these lists, please visit: gc.listserv.cuny.edu.

    Thank you,

    Departments of Communications & Marketing and Information Technology

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  • IT Alert: Phishing Campaign

    The Graduate center email system is currently being targeted by a phishing campaign. 
     
    The most common phishing email looks like this:

    Phishing Screenshot

    We urge users to never click a link in an unsolicited email message and to change all passwords if they suspect an account has been compromised.
     
    Microsoft will automatically block accounts that were compromised and are sending spam emails. A number of users have had their accounts blocked this week.  Anyone who is having this issue should contact us at itservices@gc.cuny.edu and we will follow up with them individually.
     
    All staff, faculty and students are encouraged to take this 30 minute security awareness program.
    https://course.enterprisetraining.com/cuny2017/launch/
     
    Information Technology
    http://it.gc.cuny.edu
    itservices@gc.cuny.edu

      Read more

  • IT Announcement: Software Pre-Procurement Assistance

    IT assists the GC community in obtaining all the necessary pricing information to make price conservative purchases. In order to streamline the process for requesting software pricing assistance, we have created a new Software Pre-Procurement Assistance Form that is now available to the GC Community. Please visit the IT Self-Service Resources page and login to access this new resource.
     
    If you have questions, please contact IT Services for support.
     
    Information Technology
    http://it.gc.cuny.edu
    itservices@gc.cuny.edu

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  • Blackboard Error When Submitting Assignments using Safari 11.1

    Issue Description: Assignment submissions that include a file upload fail on submit when attempted using the Safari web browser version 11.1.
    Date Published: April 12,2018
    Expected Behavior: The assignment can be submitted successfully with the file that was uploaded.
    Observed Behavior: The assignment fails to submit and the following error occurs:
    Failed to submit Assignment. Please try again.
    Workaround: Use Firefox or Chrome Read more

  • New Employee Network Account Request Form

    Starting on Monday, March 19th, all users will be able to submit new account requests using our New Employee Network Account Request Form. The new form is now available on the IT Self-Service Resources page and will provide a greater level of accuracy, streamlining the process of who is authorized to make these types of security requests as part of the onboarding process. It will also ensure that only one source of personal information exists for any request for GC email and network IDs.

    This new form must be submitted by the employee’s supervisor or the administrator for the department. Please visit the IT Self-Service Resources site and login to access this new form.

    If you have questions, please contact IT Services for support.

    Information Technology
    http://it.gc.cuny.edu
    itservices@gc.cuny.edu

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  • IT Alert: Phishing campaign targets GC student email

    The Graduate center student email system [gradcenter.cuny.edu] is currently being targeted by a phishing campaign

    Read more