Microsoft created a welcome video to introduce Office 365 and its features. If you have never used Office 365 before, we recommend that you take a look. Note: SkyDrive is now OneDrive. Also, keep in mind that not all features of Office 365 are enabled so your menu options may be slightly different than what you see in the video.
Office 365 Welcome Video
Microsoft has free online training webinars and videos that are available to you to view at your leisure.
You can also download printable Office 2013 reference guides.
Quick Start Guides
Microsoft also created their own support resource page for Office 365. From this page you can access troubleshooting options and view previously reported Office 365 issues.
Office 365 Support
Yes, it does. However, before you can use the Office 365 Self-Service Password Reset tool, you must register your account.
How to Register for the Office 365 Self-Service Password Reset Tool
Once you have registered, if you ever forget your password, you can go here to reset it.
How to Perform a Self-Service Password Reset
If you should ever need to update your registration information, please review this guide:
How to Update Contact Information for the Office 365 Self-Service Password-Reset Tool
No. The GC Self-Service Password reset tool allows you to change or reset your GC network password via the web. It is not affiliated with your Office 365 account.
If you currently monitor a non-human mailbox, such as the English Student Association, you can configure your desktop version of Outlook to connect directly to that mailbox. This action is performed by creating an Outlook profile for the desired mailbox.
If you have not previously monitored a non-human mailbox but now require access to one, you must first contact IT Services (ITServices@gc.cuny.edu). IT Services will open a ticket to grant you access permissions for the mailbox. Once this has been completed, they will notify you and you can then configure your desktop version of Outlook to connect to the non-human mailbox.
Below are the steps for configuring Outlook for a non-human mailbox from a MAC.
Configuring Outlook for a Non-Human Mailbox (MAC)
Below are the steps for configuring Outlook for a non-human mailbox from a PC.
Configuring Outlook for a Non-Human Mailbox (PC)
First, please check Microsoft's support page to determine if your device meets the minimum system requirements
If your device meets the minimum system requirements, follow the instructions provided by CUNY CIS in the document below.
How to download a copy of Microsoft Office
Microsoft's support page also contains additional installation instructions for PCs, Macs, and mobile devices.
Install Office Using Office 365
Install Apps on Mobile Devices
Phone and Tablet Setup Reference
How to set up email in Mac OS X
How to set up email on Apple iPhone, iPad, and iPod Touch
For off-campus access to library databases and journals, use your GC network (not Office 365 email) account.
To sign in to the Interlibrary Loan System (ILLiad), use your GC network (not Office 365 email) account.
You can use any email address that you frequently check to receive ILL emails. To view or update your email address, log in to ILL. Under Tools in the left-side menu, choose Change Account Information, then see/change your email address in the form.
If the email address looks right and you are still not getting ILL emails, check your Spam folder. To prevent ILL emails from going to your Spam folder, add firstname.lastname@example.org to your Contacts list.
If you currently have library circulation notifications sent to another email address, please update your email address at the Graduate Center Library's Circulation Desk.
No, the Office 365 system configuration precludes automatic forwarding of email from your Office 365 student email account to an external email account in order to safeguard the University's ability to communicate effectively via email. For more information, see the University-CIO-Letter.
For the best experience, we strongly recommend that you connect to your Office 365 student email account using Outlook Web App, or through an email program that supports Exchange ActiveSync access such as Outlook 2013, Outlook 2010, Outlook for Mac 2011, Apple Mail 10.6 Snow Leopard, Apple Mail 10.7 Lion, or Entourage 2008 Web Services Edition.
Connecting to your Office 365 based email account using POP3 or IMAP4 only lets you send and receive mail. You can't access your contacts, tasks, or calendar when you connect to your account using POP3 or IMAP4. For instructions on how to do so, visit Microsoft's support page.
You are one of a small group of current students/graduates who also hold designated employee roles at the GC. Therefore, it will be incumbent on you to abide two different Graduate Center email addresses: one designated for your role as a student/graduate, one designated for your role as an employee.
- Your Office 365 student email account reflects your role as a student/graduate, and student-related correspondence associated with University systems will be delivered to your “gradcenter.cuny.edu” email account.
- Your GC employee email account reflects your role as an employee, and correspondence related to your duties and responsibilities as an employee should be sent/received using your “gc.cuny.edu” email account.
Since you are both a student/graduate and an employee, you will need to routinely monitor both your GC and Office 365 email accounts. Mail cannot be automatically redirected from either to the other, nor to a third destination.
While your student email account (@gradcenter.cuny.edu) is considered a lifetime account, your GC employee email account (@gc.cuny.edu) will be terminated effective your last day of employment. Please make sure you remove any items you wish to retain from your employee email account before the last day of your employment.
If you have any questions, please contact IT Services via email at ITServices@gc.cuny.edu.
Your email@example.com account is used exclusively for the Office 365 student email system, and is separate from your GC network account. Your GC network account is used exclusively to access the Graduate Center's online resources and various other systems.
If you are logging into student email your username is firstname.lastname@example.org. If you are logging into any other resource or system, your username is "astudent".
NOTE: As your email account and network account are separate, they have separate passwords which do not synchronize.
The STF is collected from students to improve existing technology and related operations and to acquire new and advanced technology that significantly benefits students and student access.
The Graduate Center’s STF Committee is comprised of student, faculty and administrative staff representatives. The Committee meets twice a year. First to review and approve project proposal submissions that merit funding in the upcoming fiscal year (July 1st - June 30th) and second, to report on the status of orders.
- Implementing or upgrading of instructional computer labs
- Acquiring or upgrading accessible technology
- Implementing or upgrading student-serving computer labs
- Improving and implementing student services
- Faculty development of new or improved courseware
- Electronic information resources in the library
- Personnel for installation and maintenance of computer services
- Upgrading instructional spaces to support technology-assisted learning
- Acquiring technology tools to support college-sponsored student activities
- Expand student access to current and emerging technology
- Purchase of Enterprise Solutions
- Consumable goods i.e. paper for personal use and pens, ink cartridges and other office supplies
- Infrastructure requirements, such as electrical work, building repairs, etc.
- Hardware, software, supplies for private use
Any current GC student, faculty, or staff member can submit a project proposal to the STF committee by end of business on the second Friday in February. The project must benefit students and fall under one of the eleven acceptable uses of the STF. Proposals should include all related needs in one application. Do not submit multiple forms for smaller amounts of equipment that will serve the same purpose. Upload preliminary price quotes or estimates, including shipping costs, to inform the committee of the total amount needed for your project, if approved. Note that new quotes are required (if approved) at the time of ordering as prices change slightly over time. Upload sole vendor letters too. Proposals previously submitted, but not funded for any reason, do not automatically get considered in subsequent years. A new proposal must be submitted.
Any current GC student, faculty, or staff member can submit a proposal. While we accept proposals on a rolling basis (year-round), proposals must be received by end of business on the second Friday in February in order to be considered for funding in the upcoming fiscal year (July 1st - June 30th).
The Student Technology Fee Committee reviews all submitted proposals and recommends the submissions that should be procured according to available funds, CUNY's stated Guiding Principles, and the college's Master Plan. Once the committee selects the proposals to be approved, these become projects which ultimately make up the STF plan. The STF Plan is presented to the President for further review and approval. Finally, it is submitted to CUNY Central as the college’s official Student Technology Fee plan for the next fiscal year (July 1st - June 30th).
Once the finalized plan is submitted to CUNY Central, you will receive a notification via email regarding the status of your proposal. If your proposal was approved, instructions will be sent as an email attachment detailing how to proceed with initiating the ordering of your items. If your proposal was not approved, you will be notified via email to this effect. You are encouraged to resubmit your proposal for consideration for the next fiscal year (July 1st to June 30th). Keep in mind that funds are limited and, depending on priorities outlined by the committee, may not be available.
The initial cost for an item is paid for at the time of purchase; however, there is no guarantee that recurring costs will be covered in subsequent years, unless it gets committee approval.
No. Only the item(s) presented to the committee and approved during the annual STF meeting can be purchased within the approved budget amount.
This depends upon the availability of funds, priorities outlined by the committee and where your order stands in the queue. Typically, funds are made available in the Fall and throughout the academic year. Once it's been confirmed that funds are at our disposal, ordering will begin, starting with the priorities set by the committee. Subsequently, orders are handled on a first-come, first-served basis and can take as little as 30 days or several months to arrive. It is possible that your items will be delivered in the Spring. This is something to keep in mind when planning and requesting to use Tech Fee funds to improve technology resources in your respective area and throughout the GC. Like all purchases, STF projects go through the standard CUNY procurement process, which require adherence to many guidelines and can be time consuming. Therefore, your cooperation and patience are greatly needed and appreciated.
Please send all inquiries to STF@gc.cuny.edu.