IT Frequently Asked Questions

Blackboard Learning Management System

Blackboard Learning Management System

Blackboard is a web-based Learning Management System in which instructors create virtual classrooms by posting course materials on the Web. The course may be taught entirely online or as a hybrid experience, combining traditional class meetings with online materials. Courses may include learning materials such as documents, presentations, audio and video files, web conferences, on-line course assessments, collaborative group work tools such as announcements, e-mail capabilities and discussion groups.

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Email (Faculty and Staff)

Encryption

Faxing

Does the Graduate Center provide faxing services?

IT network-based faxing services have been discontinued at the Graduate Center.

Dedicated business process-specific FAX machines are located in:

  • Finance & Administration
  • Human Resources
  • Restaurant Associates
  • Student Services Suite
  • Wellness Center

GC Drive and GC Collaborate (OneDrive for Business and SharePoint)

Hardware and Software

Does IT provide or support “local” or “desktop” printers?

In his message titled "Fall 2011 Update from President Kelly", dated 8-19-2011, then-President Kelly discussed the financial state of affairs and announced a series of austerity measures.  These included eliminating - going forward - procurement of, and support for, “local” or “desktop” printers, with any exceptions requiring the approval of the Provost or President.  In the instance of such an exception, the individual or the department where the local printer is installed will be responsible for ongoing funding and procurement of associated printing consumables.

Desktop computers at the Graduate Center all have access to networked workgroup printers; these workgroup printers are in turn configured to support cost-savings and to promote environment (“green”) considerations, thereby aligning the Graduate Center with University guidance and with New York State Executive Order 4 directed to state agencies.

How do I access MATLAB?

How do I convert a PDF to text using Adobe Acrobat Pro and Microsoft Word?

How do I install McAfee Antivirus software from the CUNY portal?

How to use Zotero on Public Workstations?

What discounts are available through the University for personal purchases of computer hardware or software?

What is the hardware standard at the GC?

What is the process by which a department at the GC purchases computer hardware or software?

Prior to buying computer equipment or software for office use, the GC administrative and department heads are required to request a consultation with David Kapur, IT Director of Client Services.

Prior to buying computer equipment that requires a server or infrastructure set up, the GC administrative and department heads are required to request a consultation with Matthew Liston, IT Director of Systems Services.

After approval from the respective IT Directors, contact the Purchasing Office and someone will assist in securing quotes and processing orders accordingly.  The Purchasing Office is headed by Ronald Paynter and located in Room 8105.05 or can be emailed at purchasing@gc.cuny.edu

Once the item arrives, you may email itservices@gc.cuny.edu if additional assistance is required.

What software is available at the GC?

What software licensing is available via the University?

CUNY site licenses are available for the titles described at the CUNY Software Availability website. For such licensing, the GC members are required to submit a work order request to IT Services at itservices@gc.cuny.edu.

IT Services

Does IT provide technical support for personal (home) computers?

OIT (Office of Information Technology) provides support for the GC owned computers with the GC asset tags only. If you need assistance with a personal computer, please contact your PC manufacturer or your software vendor.

How do I contact IT Services?

IT Services* (formerly The Help Desk) should be your first point of contact for technical assistance.

You may contact us by sending an email to itservices@gc.cuny.edu or by visiting our online self-service portal available 24/7. 

The self-service portal will allow you to request assistance from IT via a simple web form.

For Graduate Center CUNYFirst support, please e-mail: GraduateCenter.cunyfirst@mail.cuny.edu

Emergency calls are received between the hours of 9:00 am – 5:00 pm at 212-817-7300.

*Closed for GC holidays. Hours are subject to change.

How do I log in to the GC’s computers?

In order to access the GC computers, you need to know your domain, username, and password.

  • domain– all students use the GC domain
  • Username– the first initial of your first name followed by your full last name (in some cases, followed by a number). For example, if your name is Rusty Staub, your user name is: rstaub (or rstaub1)

How do I self-manage my IT Services tickets?

What are some frequently asked questions about IT Services?

Where do I store my personal files?

  • Students are provided with storage in their Office 365 One Drive account.
  • You can also save files onto a USB flash drive.
Note: Files saved to the C:\ drives will be deleted.
 

Who should I contact if I have questions about Student Web access or the GC Library resources?

Student Web questions can be addressed by the Office of the Registrar, Room 7201, x7500.

Questions regarding the GC Library resources can be addressed by staff at the Mina Rees library, x7040

Kentico

Are there any Kentico CMS tutorials?

With the help of our design team and the Communications & Marketing department, we have amassed a repository of walkthroughs, videos and workshops that are available for your use.

Some of the things you will discover are:

  • Create quick and simple online forms for your users to fill out.  Once a form is generated, it can be placed onto any page as a standard widget.  All the content is available for your review directly from the web page. So, you can see content in place. If required, you can secure the form and its content against non-authorized individuals.
 
  • All event listings that are created in Kentico are automatically made available to the CUNY website (www.cuny.edu) for inclusion in their feeds, automatically included for display on the Graduate Center calendar and are available in our RSS feeds.
 
  • News articles are made available in the main GC news listing (as well as other microsites if desired) and are also available in our RSS feeds.

And there are many other great things about Kentico. Take a look around or contact us via IT Services. IT Services (formerly The Help Desk) should be your first point of contact for technical assistance.

You may contact us by sending an email to itservices@gc.cuny.edu or by visiting our online self-service portal available 24/7. The self-service portal will allow you to request assistance from IT via a simple web form.

Emergency calls are received between the hours of 9:00 am – 5:00 pm at 212-817-7300.

Microsoft Office 365 for Education (for Faculty and Staff)

Microsoft Office 365 for Students & Graduates

Does Microsoft provide any training or support options for Office 365?

Microsoft created a welcome video to introduce Office 365 and its features. If you have never used Office 365 before, we recommend that you take a look. Note: SkyDrive is now OneDrive. Also, keep in mind that not all features of Office 365 are enabled so your menu options may be slightly different than what you see in the video.

Office 365 Welcome Video

Microsoft has free online training webinars and videos that are available to you to view at your leisure.

Training

You can also download printable Office 2013 reference guides.

Quick Start Guides

Microsoft also created their own support resource page for Office 365. From this page you can access troubleshooting options and view previously reported Office 365 issues.

Office 365 Support

Does Office 365 have a Self-Service Password Reset tool?

Yes, it does. However, before you can use the Office 365 Self-Service Password Reset tool, you must register your account.

How to Register for the Office 365 Self-Service Password Reset Tool

Once you have registered, if you ever forget your password, you can go here to reset it.

How to Perform a Self-Service Password Reset

If you should ever need to update your registration information, please review this guide:

How to Update Contact Information for the Office 365 Self-Service Password-Reset Tool
 

Does the GC Self-Service Password Reset program allow me to reset my Office 365 password?

No. The GC Self-Service Password reset tool allows you to change or reset your GC network password via the web. It is not affiliated with your Office 365 account.

How do I install the Office 365 software and set up email on my personal devices? (Students Only)

First, please check Microsoft's support page to determine if your device meets the minimum system requirements for installation.

If your device meets the minimum system requirements, follow the instructions provided by CUNY CIS in the document below.

How to download a copy of Microsoft Office

Microsoft's support page also contains additional installation instructions for PCs, Macs, and mobile devices.

Install Office Using Office 365

Install Apps on Mobile Devices

Phone and Tablet Setup Reference

How to set up email in Mac OS X

How to set up email on Apple iPhone, iPad, and iPod Touch

How do I log in to my Office 365 student email account?

How do I open a non-human mailbox, such as the English Student Association, from my desktop version of Outlook?

If you currently monitor a non-human mailbox, such as the English Student Association, you can configure your desktop version of Outlook to connect directly to that mailbox. This action is performed by creating an Outlook profile for the desired mailbox.

If you have not previously monitored a non-human mailbox but now require access to one, you must first contact IT Services (ITServices@gc.cuny.edu). IT Services will open a ticket to grant you access permissions for the mailbox. Once this has been completed, they will notify you and you can then configure your desktop version of Outlook to connect to the non-human mailbox.

Below are the steps for configuring Outlook for a non-human mailbox from a MAC.

Configuring Outlook for a Non-Human Mailbox (MAC)

Below are the steps for configuring Outlook for a non-human mailbox from a PC.
Configuring Outlook for a Non-Human Mailbox (PC)

How does this affect how I use library tools and services? (Students Only)

For off-campus access to library databases and journals, use your GC network (not Office 365 email) account.

To sign in to the Interlibrary Loan System (ILLiad), use your GC network (not Office 365 email) account.<\p>

If you currently have Interlibrary Loan notifications sent to another email address, please update your email address in ILLiad to your Office 365 email address.

If you currently have library circulation notifications sent to another email address, please update your email address at the Graduate Center Library's Circulation Desk.

How long do items remain in the Office 365 Outlook Deleted Items and Junk Email Folders?

May I auto-forward email from my Office 365 email account to an external email account?

No, the Office 365 system configuration precludes automatic forwarding of email from your Office 365 student email account to an external email account in order to safeguard the University's ability to communicate effectively via email. For more information, see the University-CIO-Letter.

For the best experience, we strongly recommend that you connect to your Office 365 student email account using Outlook Web App, or through an email program that supports Exchange ActiveSync access such as Outlook 2013, Outlook 2010, Outlook for Mac 2011, Apple Mail 10.6 Snow Leopard, Apple Mail 10.7 Lion, or Entourage 2008 Web Services Edition.

Connecting to your Office 365 based email account using POP3 or IMAP4 only lets you send and receive mail. You can't access your contacts, tasks, or calendar when you connect to your account using POP3 or IMAP4. For instructions on how to do so, visit Microsoft's support page.

What are Microsoft's privacy policies?

What does the Office 365 plan include?

What happens to my GC mailbox if I am an employee as well as a student?

You are one of a small group of current students/graduates who also hold designated employee roles at the GC. Therefore, it will be incumbent on you to abide two different Graduate Center email addresses: one designated for your role as a student/graduate, one designated for your role as an employee.

  • Your Office 365 student email account reflects your role as a student/graduate, and student-related correspondence associated with University systems will be delivered to your “gradcenter.cuny.edu” email account.
  • Your GC employee email account reflects your role as an employee, and correspondence related to your duties and responsibilities as an employee should be sent/received using your “gc.cuny.edu” email account.

Since you are both a student/graduate and an employee, you will need to routinely monitor both your GC and Office 365 email accounts.  Mail cannot be automatically redirected from either to the other, nor to a third destination.

While your student email account (@gradcenter.cuny.edu) is considered a lifetime account, your GC employee email account (@gc.cuny.edu) will be terminated effective your last day of employment. Please make sure you remove any items you wish to retain from your employee email account before the last day of your employment.

If you have any questions, please contact IT Services via email at ITServices@gc.cuny.edu.

Information Technology
http://it.gc.cuny.edu
it@gc.cuny.edu

What is the difference between my email account and my network account?

Your xxxx@gradcenter.cuny.edu account is used exclusively for the Office 365 student email system, and is separate from your GC network account. Your GC network account is used exclusively to access the Graduate Center's online resources and various other systems.

If you are logging into student email your username is astudent@gradcenter.cuny.edu. If you are logging into any other resource or system, your username is "astudent".

NOTE: As your email account and network account are separate, they have separate passwords which do not synchronize.

Network Resources

Online Survey

What are some online survey tools?

Free and paid online survey tools

Note: IT is providing this information as a courtesy, without endorsement of any particular product or service. Any intended purchase of software to be installed and run locally at the Graduate Center must be discussed and coordinated with IT in advance.

Password Reset

Does the GC Self-Service Password Reset program allow me to reset my Office 365 password?

No. The GC Self-Service Password reset tool allows you to change or reset your GC network password via the web. It is not affiliated with your Office 365 account.

Please review the documents below to learn how to reset your Office 365 password.

How to Register for the Office 365 Self Service Password Reset Tool

How to Perform a Self Service Password Reset

How do I change my GC network account password?

Self-Service Password Reset Note: You must register and setup a 4-digit PIN to manage your GC network account. The IT Services does not reset passwords.

Using Control/Alt/Delete at login (Only on a GC computer):
  • If you need to change your password, you can do so any time by pressing Ctrl/Alt/Delete at the same time. Choose the option to change password.

How do I change my GC password using Self-Service?

How do I register for GC Password reset?

How do I update/store my GC passwords in Outlook and mobile devices?

What to do if Keychain Access asks for your keychain password after you've changed your login password on a Mac?

Printing

Scanning

Telecommunications

Training Videos

Does Information Technology provide online training videos?

Yes.  There are training videos available for key topics such as Blackboard, Kentico, and Argos as shown in the image below.  Please click here to view these videos


Website Services

Wireless Access

How do I connect to the GCcommunity wireless network using Mac OSX?

How do I connect to the GCcommunity wireless network using Windows 7?

What is some basic information that can help me understand wired and wireless network access at the GC?

What options are available for mitigating Wi-Fi connectivity issues in individual units in the GC Apartment Building?

GC IT takes responsibility for ensuring that GC-owned Wi-Fi equipment and system components are functioning properly; are configured to provide the most effective service possible within the significant constraints imposed by building design and construction; and represent best practices and best efforts to maximize coverage, throughput and reliability.  Additional options for mitigating individual or singular connectivity issues for specific devices and/or apartment locations are not viable within the given infrastructure.  Residents of course retain the option to contract for such services on their own from internet providers.