IT Frequently Asked Questions

Blackboard Learning Management System

What is the Blackboard Learning Management System?

Blackboard is a web-based Learning Management System in which instructors create virtual classrooms by posting course materials on the Web. The course may be taught entirely online or as a hybrid experience, combining traditional class meetings with online materials. Courses may include learning materials such as documents, presentations, audio and video files, web conferences, on-line course assessments, collaborative group work tools such as announcements, e-mail capabilities and discussion groups.

Click here to view other documents.

Email (Faculty and Staff)

Faxing

Does the Graduate Center provide faxing services?

IT network-based faxing services have been discontinued at the Graduate Center.

Dedicated business process-specific FAX machines are located in:

  • Finance & Administration
  • Human Resources
  • Student Services Suite
  • Wellness Center

GC Collaborate (SharePoint)

Hardware and Software

Does IT provide or support “local” or “desktop” printers?

In his message titled "Fall 2011 Update from President Kelly", dated 8-19-2011, then-President Kelly discussed the financial state of affairs and announced a series of austerity measures.  These included eliminating - going forward - procurement of, and support for, “local” or “desktop” printers, with any exceptions requiring the approval of the Provost or President.  In the instance of such an exception, the individual or the department where the local printer is installed will be responsible for ongoing funding and procurement of associated printing consumables.

Desktop computers at the Graduate Center all have access to networked workgroup printers; these workgroup printers are in turn configured to support cost-savings and to promote environment (“green”) considerations, thereby aligning the Graduate Center with University guidance and with New York State Executive Order 4 directed to state agencies.

How do I access MATLAB?

How do I convert a PDF to text using Adobe Acrobat Pro and Microsoft Word?

How do I install McAfee Antivirus software from the CUNY portal?

How do I use Zotero on Public Workstations?

What is the hardware standard at the GC?

What is the process by which a department at the GC purchases computer hardware or software?

Prior to buying computer equipment or software for office use, the GC administrative and department heads are required to request a consultation with David Kapur, IT Director of Client Services.

Prior to buying computer equipment that requires a server or infrastructure set up, the GC administrative and department heads are required to request a consultation with Matthew Liston, IT Director of Systems Services.

After approval from the respective IT Directors, contact the Purchasing Office and someone will assist in securing quotes and processing orders accordingly.  The Purchasing Office is headed by Ronald Paynter and located in Room 8105.05 or can be emailed at purchasing@gc.cuny.edu

Once the item arrives, you may email itservices@gc.cuny.edu if additional assistance is required.

What software is available at the GC?

What software licensing is available via the University?

CUNY site licenses are available for the titles described at the CUNY Software Availability website. For such licensing, the GC members are required to submit a work order request to IT Services at itservices@gc.cuny.edu.

IT Services

Does IT provide technical support for personal (home) computers?

OIT (Office of Information Technology) provides support for the GC owned computers with the GC asset tags only. If you need assistance with a personal computer, please contact your PC manufacturer or your software vendor.

How do I contact IT Services?

IT Services* (formerly The Help Desk) should be your first point of contact for technical assistance.

You may contact us by sending an email to itservices@gc.cuny.edu or by visiting our online self-service portal available 24/7. 

The self-service portal will allow you to request assistance from IT via a simple web form.

For Graduate Center CUNYFirst support, please e-mail: GraduateCenter.cunyfirst@mail.cuny.edu

Emergency calls are received between the hours of 9:00 am – 5:00 pm at 212-817-7300.

*Closed for GC holidays. Hours are subject to change.

How do I log in to the GC’s computers?

In order to access the GC computers, you need to know your domain, username, and password.

  • domain– all students use the GC domain
  • Username– the first initial of your first name followed by your full last name (in some cases, followed by a number). For example, if your name is Rusty Staub, your user name is: rstaub (or rstaub1)

How do I self-manage my IT Services tickets?

What are some frequently asked questions about IT Services?

Where do I store my personal files?

  • Students, faculty and staff are provided with storage in their Office 365 One Drive account.
  • You can also save files onto a USB flash drive.
Note: Files saved to the C:\ drives will be deleted.
 

Kentico

Are there any Kentico CMS tutorials?

With the help of our design team and the Communications & Marketing department, we have amassed a repository of walkthroughs, videos and workshops that are available for your use.

Emergency calls are received between the hours of 9:00 am – 5:00 pm at 212-817-7300.

Microsoft Office 365 for Education (for Faculty and Staff)

Microsoft Office 365 for Students & Graduates

Does Microsoft provide any training or support options for Office 365?

Microsoft created a welcome video to introduce Office 365 and its features. If you have never used Office 365 before, we recommend that you take a look. Note: SkyDrive is now OneDrive. Also, keep in mind that not all features of Office 365 are enabled so your menu options may be slightly different than what you see in the video.

Office 365 Welcome Video

Microsoft has free online training webinars and videos that are available to you to view at your leisure.

Training

You can also download printable Office 2013 reference guides.

Quick Start Guides

Microsoft also created their own support resource page for Office 365. From this page you can access troubleshooting options and view previously reported Office 365 issues.

Office 365 Support

Does Office 365 have a Self-Service Password Reset tool?

Yes, it does. However, before you can use the Office 365 Self-Service Password Reset tool, you must register your account.

How to Register for the Office 365 Self-Service Password Reset Tool

Once you have registered, if you ever forget your password, you can go here to reset it.

How to Perform a Self-Service Password Reset

If you should ever need to update your registration information, please review this guide:

How to Update Contact Information for the Office 365 Self-Service Password-Reset Tool
 

Does the GC Self-Service Password Reset program allow me to reset my Office 365 password?

No. The GC Self-Service Password reset tool allows you to change or reset your GC network password via the web. It is not affiliated with your Office 365 account.

How do I configure a non-human mailbox, such as the English Student Association, from my desktop version of Outlook?

If you currently monitor a non-human mailbox, such as the English Student Association, you can configure your desktop version of Outlook to connect directly to that mailbox. This action is performed by creating an Outlook profile for the desired mailbox.

If you have not previously monitored a non-human mailbox but now require access to one, you must first contact IT Services (ITServices@gc.cuny.edu). IT Services will open a ticket to grant you access permissions for the mailbox. Once this has been completed, they will notify you and you can then configure your desktop version of Outlook to connect to the non-human mailbox.

Below are the steps for configuring Outlook for a non-human mailbox from a MAC.

Configuring Outlook for a Non-Human Mailbox (MAC)

Below are the steps for configuring Outlook for a non-human mailbox from a PC.

Configuring Outlook for a Non-Human Mailbox (PC)

How do I install the Office 365 software and set up email on my personal devices? (Students Only)

First, please check Microsoft's support page to determine if your device meets the minimum system requirements for installation.

If your device meets the minimum system requirements, follow the instructions provided by CUNY CIS in the document below.

How to download a copy of Microsoft Office

Microsoft's support page also contains additional installation instructions for PCs, Macs, and mobile devices.

Install Office Using Office 365

Install Apps on Mobile Devices

Phone and Tablet Setup Reference

How to set up email in Mac OS X

How to set up email on Apple iPhone, iPad, and iPod Touch

How do I log in to my Office 365 student email account?

How does this affect how I use library tools and services? (Students Only)

For off-campus access to library databases and journals, use your GC network (not Office 365 email) account.

To sign in to the Interlibrary Loan System (ILLiad), use your GC network (not Office 365 email) account.

You can use any email address that you frequently check to receive ILL emails. To view or update your email address, log in to ILL. Under Tools in the left-side menu, choose Change Account Information, then see/change your email address in the form.

If the email address looks right and you are still not getting ILL emails, check your Spam folder. To prevent ILL emails from going to your Spam folder, add ill@gc.cuny.edu to your Contacts list.

If you currently have library circulation notifications sent to another email address, please update your email address at the Graduate Center Library's Circulation Desk.

How long do items remain in the Office 365 Outlook Deleted Items and Junk Email Folders?

May I auto-forward email from my Office 365 email account to an external email account?

No, the Office 365 system configuration precludes automatic forwarding of email from your Office 365 student email account to an external email account in order to safeguard the University's ability to communicate effectively via email. For more information, see the University-CIO-Letter.

For the best experience, we strongly recommend that you connect to your Office 365 student email account using Outlook Web App, or through an email program that supports Exchange ActiveSync access such as Outlook 2013, Outlook 2010, Outlook for Mac 2011, Apple Mail 10.6 Snow Leopard, Apple Mail 10.7 Lion, or Entourage 2008 Web Services Edition.

Connecting to your Office 365 based email account using POP3 or IMAP4 only lets you send and receive mail. You can't access your contacts, tasks, or calendar when you connect to your account using POP3 or IMAP4. For instructions on how to do so, visit Microsoft's support page.

What are Microsoft's privacy policies?

What does the Office 365 plan include?

What happens to my GC mailbox if I am an employee as well as a student?

You are one of a small group of current students/graduates who also hold designated employee roles at the GC. Therefore, it will be incumbent on you to abide two different Graduate Center email addresses: one designated for your role as a student/graduate, one designated for your role as an employee.

  • Your Office 365 student email account reflects your role as a student/graduate, and student-related correspondence associated with University systems will be delivered to your “gradcenter.cuny.edu” email account.
  • Your GC employee email account reflects your role as an employee, and correspondence related to your duties and responsibilities as an employee should be sent/received using your “gc.cuny.edu” email account.

Since you are both a student/graduate and an employee, you will need to routinely monitor both your GC and Office 365 email accounts.  Mail cannot be automatically redirected from either to the other, nor to a third destination.

While your student email account (@gradcenter.cuny.edu) is considered a lifetime account, your GC employee email account (@gc.cuny.edu) will be terminated effective your last day of employment. Please make sure you remove any items you wish to retain from your employee email account before the last day of your employment.

If you have any questions, please contact IT Services via email at ITServices@gc.cuny.edu.

Information Technology
http://it.gc.cuny.edu
it@gc.cuny.edu

What is the difference between my email account and my network account?

Your xxxx@gradcenter.cuny.edu account is used exclusively for the Office 365 student email system, and is separate from your GC network account. Your GC network account is used exclusively to access the Graduate Center's online resources and various other systems.

If you are logging into student email your username is astudent@gradcenter.cuny.edu. If you are logging into any other resource or system, your username is "astudent".

NOTE: As your email account and network account are separate, they have separate passwords which do not synchronize.

Network Resources

Office 365 OneDrive-CUNY

Password Reset

Printing

Scanning

Student Technology Fee

What is the Student Technology Fee?

The STF is collected from students to improve existing technology and related operations and to acquire new and advanced technology that significantly benefits students and student access.

How often does the STF Committee meet?

The Graduate Center’s STF Committee is comprised of student, faculty and administrative staff representatives. The Committee meets twice a year. First to review and approve project proposal submissions that merit funding in the upcoming fiscal year (July 1st - June 30th) and second, to report on the status of orders.

What is the purpose of the Student Technology Fee Committee?

What are the uses of the Student Technology Fee?

  1. Implementing or upgrading of instructional computer labs
  2. Acquiring or upgrading accessible technology
  3. Implementing or upgrading student-serving computer labs
  4. Improving and implementing student services
  5. Faculty development of new or improved courseware
  6. Electronic information resources in the library
  7. Personnel for installation and maintenance of computer services
  8. Upgrading instructional spaces to support technology-assisted learning
  9. Acquiring technology tools to support college-sponsored student activities
  10. Expand student access to current and emerging technology
  11. Purchase of Enterprise Solutions

What are some unacceptable uses of the Student Technology Fee?

  1. Consumable goods i.e. paper for personal use and pens, ink cartridges and other office supplies 
  2. Infrastructure requirements, such as electrical work, building repairs, etc. 
  3. Hardware, software, supplies for private use 

Where is the STF proposal form and what are the guidelines for submitting the form?

Any current GC student, faculty, or staff member can submit a project proposal to the STF committee by end of business on the second Friday in February. The project must benefit students and fall under one of the eleven acceptable uses of the STF. Proposals should include all related needs in one application. Do not submit multiple forms for smaller amounts of equipment that will serve the same purpose. Upload preliminary price quotes or estimates, including shipping costs, to inform the committee of the total amount needed for your project, if approved. Note that new quotes are required (if approved) at the time of ordering as prices change slightly over time. Upload sole vendor letters too. Proposals previously submitted, but not funded for any reason, do not automatically get considered in subsequent years. A new proposal must be submitted.  

Who can submit a proposal?

Any current GC student, faculty, or staff member can submit a proposal. While we accept proposals on a rolling basis (year-round), proposals must be received by end of business on the second Friday in February in order to be considered for funding in the upcoming fiscal year (July 1st - June 30th).

How is the Student Technology Fee Plan created?

The Student Technology Fee Committee reviews all submitted proposals and recommends the submissions that should be procured according to available funds, CUNY's stated Guiding Principles, and the college's Master Plan. Once the committee selects the proposals to be approved, these become projects which ultimately make up the STF plan. The STF Plan is presented to the President for further review and approval. Finally, it is submitted to CUNY Central as the college’s official Student Technology Fee plan for the next fiscal year (July 1st - June 30th).

How will I know if my proposal has been approved or not?

Once the finalized plan is submitted to CUNY Central, you will receive a notification via email regarding the status of your proposal. If your proposal was approved, instructions will be sent as an email attachment detailing how to proceed with initiating the ordering of your items. If your proposal was not approved, you will be notified via email to this effect. You are encouraged to resubmit your proposal for consideration for the next fiscal year (July 1st to June 30th). Keep in mind that funds are limited and, depending on priorities outlined by the committee, may not be available.

If my proposal has associated recurring costs will Student Technology Fee pay for it?

The initial cost for an item is paid for at the time of purchase; however, there is no guarantee that recurring costs will be covered in subsequent years, unless it gets committee approval.

Am I allowed to add to or substitute items in my original proposal after its been approved?

No. Only the item(s) presented to the committee and approved during the annual STF meeting can be purchased within the approved budget amount.

When will my approved requested items be ordered and received?

This depends upon the availability of funds, priorities outlined by the committee and where your order stands in the queue. Typically, funds are made available in the Fall and throughout the academic year. Once it's been confirmed that funds are at our disposal, ordering will begin, starting with the priorities set by the committee. Subsequently, orders are handled on a first-come, first-served basis and can take as little as 30 days or several months to arrive. It is possible that your items will be delivered in the Spring. This is something to keep in mind when planning and requesting to use Tech Fee funds to improve technology resources in your respective area and throughout the GC. Like all purchases, STF projects go through the standard CUNY procurement process, which require adherence to many guidelines and can be time consuming. Therefore, your cooperation and patience are greatly needed and appreciated. 

How can I follow-up on my project proposal or contact the STF Chair?

Please send all inquiries to STF@gc.cuny.edu.

Telecommunications

VPN

Website Services

Wireless Access

How do I connect to GC Wifi for Android?

How do I connect to GC Wifi for iPhone?

How do I connect to the GCcommunity wireless network using Mac OSX?

How do I connect to the GCcommunity wireless network using Windows 10?

What is some basic information that can help me understand wireless network access at the GC?

What options are available for mitigating Wi-Fi connectivity issues in individual units in the GC Apartment Building?

GC IT takes responsibility for ensuring that GC-owned Wi-Fi equipment and system components are functioning properly; are configured to provide the most effective service possible within the significant constraints imposed by building design and construction; and represent best practices and best efforts to maximize coverage, throughput and reliability.  Additional options for mitigating individual or singular connectivity issues for specific devices and/or apartment locations are not viable within the given infrastructure.  Residents of course retain the option to contract for such services on their own from internet providers.