Microsoft created a welcome video to introduce Office 365 and its features. If you have never used Office 365 before, we recommend that you take a look. Note: SkyDrive is now OneDrive. Also, keep in mind that not all features of Office 365 are enabled so your menu options may be slightly different than what you see in the video.
Office 365 Welcome Video
Microsoft has free online training webinars and videos that are available to you to view at your leisure.
You can also download printable Office 2013 reference guides.
Quick Start Guides
Microsoft also created their own support resource page for Office 365. From this page you can access troubleshooting options and view previously reported Office 365 issues.
Office 365 Support
Yes, it does. However, before you can use the Office 365 Self-Service Password Reset tool, you must register your account.
How to Register for the Office 365 Self-Service Password Reset Tool
Once you have registered, if you ever forget your password, you can go here to reset it.
How to Perform a Self-Service Password Reset
If you should ever need to update your registration information, please review this guide:
How to Update Contact Information for the Office 365 Self-Service Password-Reset Tool
No. The GC Self-Service Password reset tool allows you to change or reset your GC network password via the web. It is not affiliated with your Office 365 account.
First, please check Microsoft's support page to determine if your device meets the minimum system requirements
If your device meets the minimum system requirements, follow the instructions provided by CUNY CIS in the document below.
How to download a copy of Microsoft Office
Microsoft's support page also contains additional installation instructions for PCs, Macs, and mobile devices.
Install Office Using Office 365
Install Apps on Mobile Devices
Phone and Tablet Setup Reference
How to set up email in Mac OS X
How to set up email on Apple iPhone, iPad, and iPod Touch
If you currently monitor a non-human mailbox, such as the English Student Association, you can configure your desktop version of Outlook to connect directly to that mailbox. This action is performed by creating an Outlook profile for the desired mailbox.
If you have not previously monitored a non-human mailbox but now require access to one, you must first contact IT Services (ITServices@gc.cuny.edu). IT Services will open a ticket to grant you access permissions for the mailbox. Once this has been completed, they will notify you and you can then configure your desktop version of Outlook to connect to the non-human mailbox.
Below are the steps for configuring Outlook for a non-human mailbox from a MAC.
Configuring Outlook for a Non-Human Mailbox (MAC)
Below are the steps for configuring Outlook for a non-human mailbox from a PC.
Configuring Outlook for a Non-Human Mailbox (PC)
For off-campus access to library databases and journals, use your GC network (not Office 365 email) account.
To sign in to the Interlibrary Loan System (ILLiad), use your GC network (not Office 365 email) account.<\p>
If you currently have Interlibrary Loan notifications sent to another email address, please update your email address in ILLiad to your Office 365 email address.
If you currently have library circulation notifications sent to another email address, please update your email address at the Graduate Center Library's Circulation Desk.
No, the Office 365 system configuration precludes automatic forwarding of email from your Office 365 student email account to an external email account in order to safeguard the University's ability to communicate effectively via email. For more information, see the University-CIO-Letter
For the best experience, we strongly recommend that you connect to your Office 365 student email account using Outlook Web App, or through an email program that supports Exchange ActiveSync access such as Outlook 2013, Outlook 2010, Outlook for Mac 2011, Apple Mail 10.6 Snow Leopard, Apple Mail 10.7 Lion, or Entourage 2008 Web Services Edition.
Connecting to your Office 365 based email account using POP3 or IMAP4 only lets you send and receive mail. You can't access your contacts, tasks, or calendar when you connect to your account using POP3 or IMAP4. For instructions on how to do so, visit Microsoft's support page
You are one of a small group of current students/graduates who also hold designated employee roles at the GC. Therefore, it will be incumbent on you to abide two different Graduate Center email addresses: one designated for your role as a student/graduate, one designated for your role as an employee.
- Your Office 365 student email account reflects your role as a student/graduate, and student-related correspondence associated with University systems will be delivered to your “gradcenter.cuny.edu” email account.
- Your GC employee email account reflects your role as an employee, and correspondence related to your duties and responsibilities as an employee should be sent/received using your “gc.cuny.edu” email account.
Since you are both a student/graduate and an employee, you will need to routinely monitor both your GC and Office 365 email accounts. Mail cannot be automatically redirected from either to the other, nor to a third destination.
While your student email account (@gradcenter.cuny.edu) is considered a lifetime account, your GC employee email account (@gc.cuny.edu) will be terminated effective your last day of employment. Please make sure you remove any items you wish to retain from your employee email account before the last day of your employment.
If you have any questions, please contact IT Services via email at ITServices@gc.cuny.edu.
Your firstname.lastname@example.org account is used exclusively for the Office 365 student email system, and is separate from your GC network account. Your GC network account is used exclusively to access the Graduate Center's online resources and various other systems.
If you are logging into student email your username is email@example.com. If you are logging into any other resource or system, your username is "astudent".
NOTE: As your email account and network account are separate, they have separate passwords which do not synchronize.
In his message titled "Fall 2011 Update from President Kelly", dated 8-19-2011, then-President Kelly discussed the financial state of affairs and announced a series of austerity measures. These included eliminating - going forward - procurement of, and support for, “local” or “desktop” printers, with any exceptions requiring the approval of the Provost or President. In the instance of such an exception, the individual or the department where the local printer is installed will be responsible for ongoing funding and procurement of associated printing consumables.
Desktop computers at the Graduate Center all have access to networked workgroup printers; these workgroup printers are in turn configured to support cost-savings and to promote environment (“green”) considerations, thereby aligning the Graduate Center with University guidance and with New York State Executive Order 4 directed to state agencies.
Prior to buying computer equipment or software for office use, the GC administrative and department heads are required to request a consultation with David Kapur, IT Director of Client Services.
Prior to buying computer equipment that requires a server or infrastructure set up, the GC administrative and department heads are required to request a consultation with Matthew Liston, IT Director of Systems Services.
After approval from the respective IT Directors, contact the Purchasing Office and someone will assist in securing quotes and processing orders accordingly. The Purchasing Office is headed by Ronald Paynter and located in Room 8105.05 or can be emailed at firstname.lastname@example.org
Once the item arrives, you may email email@example.com if additional assistance is required.
CUNY site licenses are available for the titles described at the CUNY Software Availability website. For such licensing, the GC members are required to submit a work order request to IT Services at firstname.lastname@example.org.
OIT (Office of Information Technology) provides support for the GC owned computers with the GC asset tags only. If you need assistance with a personal computer, please contact your PC manufacturer or your software vendor.
Self-Service Password Reset
Note: You must register and setup a 4-digit PIN to manage your GC network account. The IT Services does not reset passwords.
Using Control/Alt/Delete at login (Only on a GC computer
- If you need to change your password, you can do so any time by pressing Ctrl/Alt/Delete at the same time. Choose the option to change password.
IT Services* (formerly The Help Desk) should be your first point of contact for technical assistance.
You may contact us by sending an email to email@example.com or by visiting our online self-service portal available 24/7.
The self-service portal will allow you to request assistance from IT via a simple web form.
For Graduate Center CUNYFirst support, please e-mail: GraduateCenter.firstname.lastname@example.org
Emergency calls are received between the hours of 9:00 am – 5:00 pm at 212-817-7300.
*Closed for GC holidays. Hours are subject to change.
In order to access the GC computers, you need to know your domain, username, and password.
- domain– all students use the GC domain
- Username– the first initial of your first name followed by your full last name (in some cases, followed by a number). For example, if your name is Rusty Staub, your user name is: rstaub (or rstaub1)
Note: Files saved to the C:\ drives will be deleted.
- Students are provided with storage in their Office 365 One Drive account.
- You can also save files onto a USB flash drive.
Student Web questions can be addressed by the Office of the Registrar, Room 7201, x7500.
Questions regarding the GC Library resources can be addressed by staff at the Mina Rees library, x7040