Blackboard is a web-based Learning Management System in which instructors create virtual classrooms by posting course materials on the Web. The course may be taught entirely online or as a hybrid experience, combining traditional class meetings with online materials. Courses may include learning materials such as documents, presentations, audio and video files, web conferences, on-line course assessments, collaborative group work tools such as announcements, e-mail capabilities and discussion groups.

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How can I receive my GC email at my home institution email address?

How do I access a retiree email account in the @RET.GC.CUNY.EDU domain?

How do I send email on behalf of a shared mailbox from my personal mailbox?

How do I setup an Android phone with a Graduate Center e-mail account (Staff Email)?

How do I setup an iPhone with a Graduate Center e-mail account (Staff email)?

It is our recommendation that you update your email address to your @gradcenter.cuny.edu email address on any listservs to which you subscribe.

How do I update my email address on a GC listserv?

How do I use Proofpoint anti-spam software at the GC?

How to Configure Outlook to Connect to another Mailbox (MAC)

How to Configure Outlook to Connect to another Mailbox (PC)
 

What is some basic information about ListServ mailing lists?

IT network-based faxing services have been discontinued at the Graduate Center.

Dedicated business process-specific FAX machines are located in:

• Finance & Administration
• Human Resources
• Student Services Suite
• Wellness Center

How to manage a dropbox-like solution in SharePoint

In his message titled "Fall 2011 Update from President Kelly", dated 8-19-2011, then-President Kelly discussed the financial state of affairs and announced a series of austerity measures.  These included eliminating - going forward - procurement of, and support for, “local” or “desktop” printers, with any exceptions requiring the approval of the Provost or President.  In the instance of such an exception, the individual or the department where the local printer is installed will be responsible for ongoing funding and procurement of associated printing consumables.

Desktop computers at the Graduate Center all have access to networked workgroup printers; these workgroup printers are in turn configured to support cost-savings and to promote environment (“green”) considerations, thereby aligning the Graduate Center with University guidance and with New York State Executive Order 4 directed to state agencies.

How do I access MATLAB?

How do I Convert a PDF to Text using Adobe Acrobat Pro and Microsoft Word?

How do I install McAfee Antivirus software from the CUNY portal?

How to use Zotero on Public Workstations ?

What is the hardware standard at the GC?

Prior to buying computer equipment or software for office use, the GC administrative and department heads are required to request a consultation with David Kapur, IT Director of Client Services.

Prior to buying computer equipment that requires a server or infrastructure set up, the GC administrative and department heads are required to request a consultation with Matthew Liston, IT Director of Systems Services.

After approval from the respective IT Directors, contact the Purchasing Office and someone will assist in securing quotes and processing orders accordingly.  The Purchasing Office is headed by Ronald Paynter and located in Room 8105.05 or can be emailed at purchasing@gc.cuny.edu

Once the item arrives, you may email itservices@gc.cuny.edu if additional assistance is required.

What software is available at the GC?

CUNY site licenses are available for the titles described at the CUNY Software Availability website. For such licensing, the GC members are required to submit a work order request to IT Services at itservices@gc.cuny.edu.

OIT (Office of Information Technology) provides support for the GC owned computers with the GC asset tags only. If you need assistance with a personal computer, please contact your PC manufacturer or your software vendor.

IT Services* (formerly The Help Desk) should be your first point of contact for technical assistance.

You may contact us by sending an email to itservices@gc.cuny.edu or by visiting our online self-service portal available 24/7. 

The self-service portal will allow you to request assistance from IT via a simple web form.

For Graduate Center CUNYFirst support, please e-mail: GraduateCenter.cunyfirst@mail.cuny.edu

Emergency calls are received between the hours of 9:00 am – 5:00 pm at 212-817-7300.

*Closed for GC holidays. Hours are subject to change.

In order to access the GC computers, you need to know your domain, username, and password.

• domain– all students use the GC domain
• Username– the first initial of your first name followed by your full last name (in some cases, followed by a number). For example, if your name is Rusty Staub, your user name is: rstaub (or rstaub1)

How do I self manage my IT Services Tickets?

What are some frequently asked questions about IT Services?

• Students, faculty and staff are provided with storage in their Office 365 One Drive account.
• You can also save files onto a USB flash drive.

Note: Files saved to the C:\ drives will be deleted.
 

With the help of our design team and the Communications & Marketing department, we have amassed a repository of walkthroughs, videos and workshops that are available for your use.

Emergency calls are received between the hours of 9:00 am – 5:00 pm at 212-817-7300.

Microsoft Office 365 for Education (for Faculty and Staff) General Information

Microsoft created a welcome video to introduce Office 365 and its features. If you have never used Office 365 before, we recommend that you take a look. Note: SkyDrive is now OneDrive. Also, keep in mind that not all features of Office 365 are enabled so your menu options may be slightly different than what you see in the video.

Office 365 Welcome Video

Microsoft has free online training webinars and videos that are available to you to view at your leisure.

Training

You can also download printable Office 2013 reference guides.

Quick Start Guides

Microsoft also created their own support resource page for Office 365. From this page you can access troubleshooting options and view previously reported Office 365 issues.

Office 365 Support

Yes, it does. However, before you can use the Office 365 Self-Service Password Reset tool, you must register your account.

How to Register for the Office 365 Self-Service Password Reset Tool

Once you have registered, if you ever forget your password, you can go here to reset it.

How to Perform a Self-Service Password Reset

If you should ever need to update your registration information, please review this guide:

How to Update Contact Information for the Office 365 Self-Service Password-Reset Tool
 

No. The GC Self-Service Password reset tool allows you to change or reset your GC network password via the web. It is not affiliated with your Office 365 account.

First, please check Microsoft's support page to determine if your device meets the minimum system requirements for installation.

If your device meets the minimum system requirements, follow the instructions provided by CUNY CIS in the document below.

How to download a copy of Microsoft Office

Microsoft's support page also contains additional installation instructions for PCs, Macs, and mobile devices.

Install Office Using Office 365

Install Apps on Mobile Devices

Phone and Tablet Setup Reference

How to set up email in Mac OS X

How to set up email on Apple iPhone, iPad, and iPod Touch

How do I log in to my Office 365 student email account?

If you currently monitor a non-human mailbox, such as the English Student Association, you can configure your desktop version of Outlook to connect directly to that mailbox. This action is performed by creating an Outlook profile for the desired mailbox.

If you have not previously monitored a non-human mailbox but now require access to one, you must first contact IT Services (ITServices@gc.cuny.edu). IT Services will open a ticket to grant you access permissions for the mailbox. Once this has been completed, they will notify you and you can then configure your desktop version of Outlook to connect to the non-human mailbox.

Below are the steps for configuring Outlook for a non-human mailbox from a MAC.

Configuring Outlook for a Non-Human Mailbox (MAC)

Below are the steps for configuring Outlook for a non-human mailbox from a PC.
Configuring Outlook for a Non-Human Mailbox (PC)

For off-campus access to library databases and journals, use your GC network (not Office 365 email) account.

To sign in to the Interlibrary Loan System (ILLiad), use your GC network (not Office 365 email) account.

You can use any email address that you frequently check to receive ILL emails. To view or update your email address, log in to ILL. Under Tools in the left-side menu, choose Change Account Information, then see/change your email address in the form.

If the email address looks right and you are still not getting ILL emails, check your Spam folder. To prevent ILL emails from going to your Spam folder, add ill@gc.cuny.edu to your Contacts list.

If you currently have library circulation notifications sent to another email address, please update your email address at the Graduate Center Library's Circulation Desk.

How long do items remain in the Office 365 Outlook Deleted Items and Junk Email Folders?

No, the Office 365 system configuration precludes automatic forwarding of email from your Office 365 student email account to an external email account in order to safeguard the University's ability to communicate effectively via email. For more information, see the University-CIO-Letter.

For the best experience, we strongly recommend that you connect to your Office 365 student email account using Outlook Web App, or through an email program that supports Exchange ActiveSync access such as Outlook 2013, Outlook 2010, Outlook for Mac 2011, Apple Mail 10.6 Snow Leopard, Apple Mail 10.7 Lion, or Entourage 2008 Web Services Edition.

Connecting to your Office 365 based email account using POP3 or IMAP4 only lets you send and receive mail. You can't access your contacts, tasks, or calendar when you connect to your account using POP3 or IMAP4. For instructions on how to do so, visit Microsoft's support page.

Click here to view Microsoft’s statements on privacy.

Office 365 Plan for Current Students

Office 365 Plan for Graduates

You are one of a small group of current students/graduates who also hold designated employee roles at the GC. Therefore, it will be incumbent on you to abide two different Graduate Center email addresses: one designated for your role as a student/graduate, one designated for your role as an employee.

• Your Office 365 student email account reflects your role as a student/graduate, and student-related correspondence associated with University systems will be delivered to your “gradcenter.cuny.edu” email account.
• Your GC employee email account reflects your role as an employee, and correspondence related to your duties and responsibilities as an employee should be sent/received using your “gc.cuny.edu” email account.

Since you are both a student/graduate and an employee, you will need to routinely monitor both your GC and Office 365 email accounts.  Mail cannot be automatically redirected from either to the other, nor to a third destination.

While your student email account (@gradcenter.cuny.edu) is considered a lifetime account, your GC employee email account (@gc.cuny.edu) will be terminated effective your last day of employment. Please make sure you remove any items you wish to retain from your employee email account before the last day of your employment.

If you have any questions, please contact IT Services via email at ITServices@gc.cuny.edu.

Information Technology
http://it.gc.cuny.edu
it@gc.cuny.edu

Your xxxx@gradcenter.cuny.edu account is used exclusively for the Office 365 student email system, and is separate from your GC network account. Your GC network account is used exclusively to access the Graduate Center's online resources and various other systems.

If you are logging into student email your username is astudent@gradcenter.cuny.edu. If you are logging into any other resource or system, your username is "astudent".

NOTE: As your email account and network account are separate, they have separate passwords which do not synchronize.

How do I recover files and folders from the S drive?

What type of online storage is available for faculty and staff at The Graduate Center?

How to Sync Your Office 365 OneDrive-CUNY to Your Mac Computer

How to Sync Your Office 365 OneDrive-CUNY to Your Windows PC

No. The GC Self-Service Password reset tool allows you to change or reset your GC network password via the web. It is not affiliated with your Office 365 account.

Please review the documents below to learn how to reset your Office 365 password.

How to Register for the Office 365 Self Service Password Reset Tool

How to Perform a Self Service Password Reset

Self-Service Password Reset

• Use the GC’s Internet-based Password Reset service by visiting https://passwordreset.gc.cuny.edu/

Note: You must register and setup a 4-digit PIN to manage your GC network account. The IT Services does not reset passwords.

Using Control/Alt/Delete at login (Only on a GC computer):

• If you need to change your password, you can do so any time by pressing Ctrl/Alt/Delete at the same time. Choose the option to change password.

How do I change my GC password using Self Service?

How do I register for GC Password reset?

How do I update store my GC passwords in Outlook and mobile devices?

How to Find Your CUNY Employee ID (aka EmplID)
Effective: June 10, 2020
Last Updated: June 10, 2020
 
The goal of this document is to assist you in finding your CUNY Employee ID (aka EmplID).  Your EmplID is a critical piece of information that connects you to CUNYFirst and CUNY.  Depending on your relationship to CUNY, and in this case, to the Graduate Center, there will be different approaches.

I’m a GC Student, where is my EmplID?

You can find your EmplID in CUNYFirst under the Student Center.

1. Go to https://home.cunyfirst.cuny.edu/oam/Portal_Login1.html and login with your CUNYFirst credentials (username usually looks like ‘firstname.lastnameXX@login.cuny.edu’)
2. Once logged in, you’ll see this menu.  Go ahead and select ‘Student Center’.

3. In the Student Center screen, you will see your name and some other information.  Your EmplID is located right up top opposite your name.  See the screenshot below for an example:

 
 

I’m an IRP Member, where is my EmplID?

All IRP students should have been sent their Student EmplID.  If you did not receive it, please contact the Office of Academic Initiatives and Strategic Innovation for it. 
If you’re an IRP Member but also a current CUNY student/faculty/staff, please review some of the other directions in this FAQ to find your EmplID.
If you are an IRP Member but have no affiliation to CUNY at all and are not sure of your EmplID, please contact …  (Please note that if you are using a EmplID that starts with ‘S’, that ID is NOT connected to CUNYFirst.  CUNYFirst is only for students who are admitted as undergraduate or graduate students and Faculty/Staff.)
 

I’m a GC Faculty/Staff member, where is my EmplID?

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I’m a RF or other non-tax levy employee, where is my EmplID?

RF and non-tax levy employees do not have CUNYFirst EmplIDs, unless they have a separate appointment with CUNY or a CUNY entity that provides them one under a different job title.  In that case, you should follow the directions in this document listed as “I’m a GC Faculty/Staff member, where is my EmplID?”.


Should you have no other appointments, then you will need to contact IT Services in order to get your password reset.
 
IT-EmplID-FAQ

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How do I scan a document to a CUNY e-mail address?

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What are basic instructions for using the Avaya office telephone at GC/Fifth?

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What audio and video conferencing services are available via the GC IT resources?

How to connect to your GC Mac desktop from home

VPN Client Installation and Configuration Guide

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How to connect to GC Wifi for iPhone

How do I connect to the GCcommunity wireless network using Mac OSX?

How do I connect to the GCcommunity wireless network using Windows 10

What is some basic information that can help me understand wireless network access at the GC?

GC IT takes responsibility for ensuring that GC-owned Wi-Fi equipment and system components are functioning properly; are configured to provide the most effective service possible within the significant constraints imposed by building design and construction; and represent best practices and best efforts to maximize coverage, throughput and reliability.  Additional options for mitigating individual or singular connectivity issues for specific devices and/or apartment locations are not viable within the given infrastructure.  Residents of course retain the option to contract for such services on their own from internet providers.