Office 365 Email

Microsoft Office 365 for Students & Graduates

Does Microsoft provide any training or support options for Office 365?

Microsoft created a welcome video to introduce Office 365 and its features. If you have never used Office 365 before, we recommend that you take a look. Note: SkyDrive is now OneDrive. Also, keep in mind that not all features of Office 365 are enabled so your menu options may be slightly different than what you see in the video.

Office 365 Welcome Video

Microsoft has free online training webinars and videos that are available to you to view at your leisure.


You can also download printable Office 2013 reference guides.

Quick Start Guides

Microsoft also created their own support resource page for Office 365. From this page you can access troubleshooting options and view previously reported Office 365 issues.

Office 365 Support

Does Office 365 have a Self-Service Password Reset tool?

Yes, it does. However, before you can use the Office 365 Self-Service Password Reset tool, you must register your account.

How to Register for the Office 365 Self-Service Password Reset Tool

Once you have registered, if you ever forget your password, you can go here to reset it.

How to Perform a Self-Service Password Reset

If you should ever need to update your registration information, please review this guide:

How to Update Contact Information for the Office 365 Self-Service Password-Reset Tool

Does the GC Self-Service Password Reset program allow me to reset my Office 365 password?

No. The GC Self-Service Password reset tool allows you to change or reset your GC network password via the web. It is not affiliated with your Office 365 account.

How do I configure a non-human mailbox, such as the English Student Association, from my desktop version of Outlook?

If you currently monitor a non-human mailbox, such as the English Student Association, you can configure your desktop version of Outlook to connect directly to that mailbox. This action is performed by creating an Outlook profile for the desired mailbox.

If you have not previously monitored a non-human mailbox but now require access to one, you must first contact IT Services ( IT Services will open a ticket to grant you access permissions for the mailbox. Once this has been completed, they will notify you and you can then configure your desktop version of Outlook to connect to the non-human mailbox.

Below are the steps for configuring Outlook for a non-human mailbox from a MAC.

Configuring Outlook for a Non-Human Mailbox (MAC)

Below are the steps for configuring Outlook for a non-human mailbox from a PC.

Configuring Outlook for a Non-Human Mailbox (PC)

How do I install the Office 365 software and set up email on my personal devices? (Students Only)

First, please check Microsoft's support page to determine if your device meets the minimum system requirements for installation.

If your device meets the minimum system requirements, follow the instructions provided by CUNY CIS in the document below.

How to download a copy of Microsoft Office

Microsoft's support page also contains additional installation instructions for PCs, Macs, and mobile devices.

Install Office Using Office 365

Install Apps on Mobile Devices

Phone and Tablet Setup Reference

How to set up email in Mac OS X

How to set up email on Apple iPhone, iPad, and iPod Touch

How do I log in to my Office 365 student email account?

How does this affect how I use library tools and services? (Students Only)

For off-campus access to library databases and journals, use your GC network (not Office 365 email) account.

To sign in to the Interlibrary Loan System (ILLiad), use your GC network (not Office 365 email) account.

You can use any email address that you frequently check to receive ILL emails. To view or update your email address, log in to ILL. Under Tools in the left-side menu, choose Change Account Information, then see/change your email address in the form.

If the email address looks right and you are still not getting ILL emails, check your Spam folder. To prevent ILL emails from going to your Spam folder, add to your Contacts list.

If you currently have library circulation notifications sent to another email address, please update your email address at the Graduate Center Library's Circulation Desk.

How long do items remain in the Office 365 Outlook Deleted Items and Junk Email Folders?

May I auto-forward email from my Office 365 email account to an external email account?

No, the Office 365 system configuration precludes automatic forwarding of email from your Office 365 student email account to an external email account in order to safeguard the University's ability to communicate effectively via email. For more information, see the University-CIO-Letter.

For the best experience, we strongly recommend that you connect to your Office 365 student email account using Outlook Web App, or through an email program that supports Exchange ActiveSync access such as Outlook 2013, Outlook 2010, Outlook for Mac 2011, Apple Mail 10.6 Snow Leopard, Apple Mail 10.7 Lion, or Entourage 2008 Web Services Edition.

Connecting to your Office 365 based email account using POP3 or IMAP4 only lets you send and receive mail. You can't access your contacts, tasks, or calendar when you connect to your account using POP3 or IMAP4. For instructions on how to do so, visit Microsoft's support page.

What are Microsoft's privacy policies?

What does the Office 365 plan include?

What happens to my GC mailbox if I am an employee as well as a student?

You are one of a small group of current students/graduates who also hold designated employee roles at the GC. Therefore, it will be incumbent on you to abide two different Graduate Center email addresses: one designated for your role as a student/graduate, one designated for your role as an employee.

  • Your Office 365 student email account reflects your role as a student/graduate, and student-related correspondence associated with University systems will be delivered to your “” email account.
  • Your GC employee email account reflects your role as an employee, and correspondence related to your duties and responsibilities as an employee should be sent/received using your “” email account.

Since you are both a student/graduate and an employee, you will need to routinely monitor both your GC and Office 365 email accounts.  Mail cannot be automatically redirected from either to the other, nor to a third destination.

While your student email account ( is considered a lifetime account, your GC employee email account ( will be terminated effective your last day of employment. Please make sure you remove any items you wish to retain from your employee email account before the last day of your employment.

If you have any questions, please contact IT Services via email at

Information Technology

What is the difference between my email account and my network account?

Your account is used exclusively for the Office 365 student email system, and is separate from your GC network account. Your GC network account is used exclusively to access the Graduate Center's online resources and various other systems.

If you are logging into student email your username is If you are logging into any other resource or system, your username is "astudent".

NOTE: As your email account and network account are separate, they have separate passwords which do not synchronize.