IT Frequently Asked Questions

 
 

IT Frequently Asked Questions

Argos (Reports)

Banner

Blackboard

How do I use collaboration in Blackboard?

What is Blackboard?

View your courses.

If you are a student, you will see a list of courses for which you are registered for (and is set to be avaialble by the instructor.)

What is Blackboard


Click here to view other documents.


How do I use Blackboard as a student?

CUNY Portal

Document Management System

Email (Faculty and Staff)

Email (Non-Central Faculty)

Email (Office 365 for Students and Graduates)

Does the GC Self-Service Password Reset program allow me to reset my Office 365 password?

No. The GC Self-Service Password reset tool allows you to change or reset your GC network password via the web. It is not affiliated with your Office 365 account.

Does Office 365 have a Self-Service Password Reset tool?

Yes, it does. However, before you can use the Office 365 Self-Service Password Reset tool, you must register your account.

How-to-Register-for-the-Office-365-Self-Service-Password-Reset-Tool

Once you have registered, if you ever forget your password, you can go here to reset it.

How-to-Perform-a-Self-Service-Password-Reset_V3

If you should ever need to update your registration information, please review this guide:

How-to-Update-Contact-Information-for-the-Office-365-Self-Service-Password-Reset-Tool

Does Microsoft provide any training or support options for Office 365?

Microsoft created a welcome video to introduce Office 365 and its features. If you have never used Office 365 before, we recommend that you take a look. Note: SkyDrive is now OneDrive. Also, keep in mind that not all features of Office 365 are enabled so your menu options may be slightly different than what you see in the video.

Office 365 Welcome Video

Microsoft has free online training webinars and videos that are available to you to view at your leisure.

Training

You can also download printable Office 2013 reference guides.

Quick Start Guides

Microsoft also created their own support resource page for Office 365. From this page you can access troubleshooting options and view previously reported Office 365 issues.

Office 365 Support

How do I open a non-human mailbox, such as the English Student Association, from my desktop version of Outlook?

If you currently monitor a non-human mailbox, such as the English Student Association, you can configure your desktop version of Outlook to connect directly to that mailbox. This action is performed by creating an Outlook profile for the desired mailbox.

Below are the steps for configuring Outlook for a non-human mailbox from a MAC.
Configuring-Outlook-for-a-Non-Human-Mailbox-(MAC)

Below are the steps for configuring Outlook for a non-human mailbox from a PC.
Configuring-Outlook-for-a-Non-Human-Mailbox-(PC)_V4


 

How do I install the Office 365 software and set up email on my personal devices? (Students Only)

First, please check Microsoft's support page to determine if your device meets the minimum system requirements for installation.

If your device meets the minimum system requirements, follow the instructions provided by CUNY CIS in the document below.

How-to-download-a-copy-of-Microsoft-Office

Microsoft's support page also contains additional installation instructions for PCs, Macs, and mobile devices.

Install Office Using Office 365

Install Apps on Mobile Devices

Phone and Tablet Setup Reference

How to set up email in Mac OS X

How to set up email on Apple iPhone, iPad, and iPod Touch

How do I log in to my Office 365 student email account?

How do I update my email address on a GC listserv?

In order to minimize the risk of any impact from your email address change, it is our recommendation that you update your email address to your new @gradcenter.cuny.edu email address on any listservs to which you subscribe.

How-to-Manually-Update-your-Email-Address-on-GC-Listservs

How does this affect how I use library tools and services? (Students Only)

For off-campus access to library databases and journals, use your GC network (not Office 365 email) account.

To sign in to the Interlibrary Loan System (ILLiad), use your GC network (not Office 365 email) account.

If you currently have Interlibrary Loan notifications sent to your gc.cuny.edu email address, please update your address in ILLiad to your Office 365 email address.

If you currently have library circulation notifications sent to your gc.cuny.edu email address, please update your email address at the Graduate Center Library's Circulation Desk.

How long do items remain in the Office 365 Outlook Deleted Items and Junk Email Folders?

What are the critical dates for the Office 365 Student Email project?

May I auto-forward email from my Office 365 email account to an external email account?

No, the Office 365 system configuration precludes automatic forwarding of email from your Office 365 student email account to an external email account in order to safeguard the University's ability to communicate effectively via email. For more information, see the University-CIO-Letter.

For the best experience, we strongly recommend that you connect to your Office 365 student email account using Outlook Web App, or through an email program that supports Exchange ActiveSync access such as Outlook 2013, Outlook 2010, Outlook for Mac 2011, Apple Mail 10.6 Snow Leopard, Apple Mail 10.7 Lion, or Entourage 2008 Web Services Edition.

Connecting to your Office 365 based email account using POP3 or IMAP4 only lets you send and receive mail. You can't access your contacts, tasks, or calendar when you connect to your account using POP3 or IMAP4. For instructions on how to do so, visit Microsoft's support page.

What are Microsoft's privacy policies?

To view Microsoft’s statements on privacy, use the following links:

http://privacy.microsoft.com/en-us/default.aspx and http://privacy.microsoft.com/en-us/fullnotice.aspx

What does the Office 365 plan include?

Office-365-Plan-for-Students

Office-365-Plan-for-Graduates

Note: Three months following your date of graduation, your Office 365 account will be converted to graduate status. As a graduate, you will continue to have access to your email, calendar, and contacts. However, you will lose access to any documents you saved on OneDrive and you will only have view or read access to the other Office 365 applications. We recommend you move any files that you wish to keep off of OneDrive before your 90-day grace period concludes. If you wish to continue using the full versions of the other Office 365 applications, you will need to purchase licenses from Microsoft.

What happens to my GC mailbox if I am an employee as well as a student?

What is the difference between my email account and my network account?

Your xxxx@gradcenter.cuny.edu account is used exclusively for the Office 365 student email system, and is separate from your GC network account. Your GC network account is used exclusively to access the Graduate Center's online resources and various other systems.

If you are logging into student email your username is astudent@gradcenter.cuny.edu. If you are logging into any other resource or system, your username is "astudent".

NOTE: As your email account and network account are separate, they have separate passwords which do not synchronize.

When will Blackboard be updated to reflect our Office 365 email addresses?

If you have a GC email address in Blackboard, it will be updated to reflect your Office 365 student email address during the summer of 2015. If your email address in Blackboard is not a GC email address, it will remain unchanged.

Email (PSC Non-Faculty Retirees)

Encryption

Hardware and Software

IT Services

Kentico

Are there any guidelines when using Kentico CMS?

With the help of our design team and the Communications & Marketing department, we have amassed a repository of walkthroughs, videos and workshops that are available for your use.

Some of the things you will discover are:
  • Create quick and simple online forms for your users to fill out.  Once a form is generated, it can be placed onto any page as a standard widget.  All the content is available for your review directly from the web page. So, you can see content in place. If required, you can secure the form and its content against non-authorized individuals.

  • All event listings that are created in Kentico are automatically made available to the CUNY website (www.cuny.edu) for inclusion in their feeds, automatically included for display on the Graduate Center calendar and are available in our RSS feeds.

  • News articles are made available in the main GC news listing (as well as other microsites if desired) and are also available in our RSS feeds.

And there are many other great things about Kentico... take a look around or contact us via IT Services. IT Servies (formerly The Help Desk) should be your first point of contact for technical assistance.

You may contact us by sending an email to itservices@gc.cuny.edu or by visiting our online self-service portal available 24/7. The self-service portal will allow you to request assistance from IT via a simple web form.


Emergency calls are received between the hours of 9:00 am – 5:00 pm at 212-817-7300.
 

                                                                                                                                                     Last Updated August 13, 2015

Network Printing

Network Resources

Password Reset

Remote Computing

Surveys

Telecommunications

Training Videos

Does Information Technology provide online training videos?

Yes.  There are training videos available for key topics such as Blackboard, Kentico, Opinio and Argos as shown in the image below.  Please click here to view these videos
For an Opinio training tutorial please click here

Website Services

Wireless Access