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  • ASRC Isilon Storage/File Maintenance, Sunday January 20th 2019

    We will be conducting upgrades to our Isilon infrastructure on Sunday, January 20th 2019 from 8AM-6PM.

    Several building-wide services and access to your Virtual Machines will be intermittently available as we perform the upgrades.

    This includes the following Virtual Machines

    -Animal Cages
    -All ES-ECR Machines

    The following services will be intermittently available

    -File shares on the Isilon
    -WI-FI Login
    -Desktop/Mac Login
    -DNS (Internet Access)

    If you experience any issues or have concerns on Tuesday January 22nd 2019, we ask that you email with a description of your issue.

    We apologize for the inconvenience and thank you for your patience.

    Information Technology

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  • IT Alert: IT Shutdown Day on Sunday, January 13, 2019

    This is a reminder that Sunday, January 13th is IT’s semiannual shutdown day.

    The shutdown allows us to accomplish significant maintenance of our IT Infrastructure.

    The following is a list of services that will be impacted:

    -Network upgrades will cause service interruptions between 8:00 am and 4:00 pm. -Internet connectivity services will be interrupted/inaccessible internally and externally

    -Access to CUNY Central/CUNYFirst and other services will be inaccessible internally

    -Interruption to - File services, Servers, Websites, SharePoint, S: Drive

    -Web service for the following sites: (Academic Commons), (GC Library) , (Web Services), (CUNY BA site),,, and their associated sub-domains and external domains

    We apologize for any inconvenience and thank you for your cooperation. Please contact if you have any questions.

    Information Technology

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  • e-mail address is not functioning

    GC IT has been informed by CUNY CIS that CRM/ERMS (CUNYfirst Support) mailboxes are not functional at all campuses. This includes the Graduate Center's CUNYfirst Support mailbox,

    If you need to submit a CUNYfirst support ticket request, please contact GC IT Services via e-mail at Please specify that your support request is for CUNYfirst.

    We will notify the GC Community as soon as this issue has been resolved.

    Information Technology

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  • CIS Alert: Connectivity issues with CRM/ERMS - 10/15/18

    CIS is investigating reports of connectivity issues with the CRM/ERMS process.  Incoming emails are not being processed at this time.

    We are working with our hosting partner to resolve the issue as soon as possible.   Until this is resolved, we ask that your user community report CUNYfirst issues and incidents directly to the local campus Help Desk and refrain from using the mailbox.

    Please notify your user community.  We apologize for any inconvenience.

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  • IT Alert: Phishing Campaign

    The Graduate center email system is currently being targeted by a phishing campaign. 
    The most common phishing email looks like this:

    Phishing Screenshot

    We urge users to never click a link in an unsolicited email message and to change all passwords if they suspect an account has been compromised.
    Microsoft will automatically block accounts that were compromised and are sending spam emails. A number of users have had their accounts blocked this week.  Anyone who is having this issue should contact us at and we will follow up with them individually.
    All staff, faculty and students are encouraged to take this 30 minute security awareness program.
    Information Technology

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  • Blackboard Error When Submitting Assignments using Safari 11.1

    Issue Description: Assignment submissions that include a file upload fail on submit when attempted using the Safari web browser version 11.1.
    Date Published: April 12,2018
    Expected Behavior: The assignment can be submitted successfully with the file that was uploaded.
    Observed Behavior: The assignment fails to submit and the following error occurs:
    Failed to submit Assignment. Please try again.
    Workaround: Use Firefox or Chrome Read more

  • IT Alert: Phishing campaign targets GC student email

    The Graduate center student email system [] is currently being targeted by a phishing campaign

    Read more