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  • ASRC Isilon Storage/File Maintenance, Sunday January 20th 2019

    We will be conducting upgrades to our Isilon infrastructure on Sunday, January 20th 2019 from 8AM-6PM.

    Several building-wide services and access to your Virtual Machines will be intermittently available as we perform the upgrades.

    This includes the following Virtual Machines

    -Animal Cages
    -All ES-ECR Machines

    The following services will be intermittently available

    -File shares on the Isilon
    -WI-FI Login
    -Desktop/Mac Login
    -DNS (Internet Access)

    If you experience any issues or have concerns on Tuesday January 22nd 2019, we ask that you email with a description of your issue.

    We apologize for the inconvenience and thank you for your patience.

    Information Technology

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  • Minimum Salaries Increase for Hourly Titles

    Minimum Salaries Increase for Hourly Titles Read more

  • IT Alert: IT Shutdown Day on Sunday, January 13, 2019

    This is a reminder that Sunday, January 13th is IT’s semiannual shutdown day.

    The shutdown allows us to accomplish significant maintenance of our IT Infrastructure.

    The following is a list of services that will be impacted:

    -Network upgrades will cause service interruptions between 8:00 am and 4:00 pm. -Internet connectivity services will be interrupted/inaccessible internally and externally

    -Access to CUNY Central/CUNYFirst and other services will be inaccessible internally

    -Interruption to - File services, Servers, Websites, SharePoint, S: Drive

    -Web service for the following sites: (Academic Commons), (GC Library) , (Web Services), (CUNY BA site),,, and their associated sub-domains and external domains

    We apologize for any inconvenience and thank you for your cooperation. Please contact if you have any questions.

    Information Technology

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  • New Services for Students

    Information Technology Services is pleased to announce new services available to the student community:

    We are enhancing our outreach through social media.

    An IT Services Support tech will be stationed inside the Library (2nd-floor study room) for the first two weeks of each semester (Fall & Spring) to answer questions related to email, IT Services, CUNYFirst, Blackboard, Printing, etc.

    An IT Support person is now working on Saturdays to provide support for printing.

    Toner, paper, and hardware issues are now addressed over the weekend.

    During One Stop (C Level - Harold M. Proshansky Auditorium) IT representatives are available to answer questions and provide assistance.

    Additionally, we are looking into enabling a chat service to allow students to communicate with the techs during business hours and will notify you when we are ready to launch.  

    Be sure to follow us on social media to receive up-to-date information:

    Note: IT Services aims to provide excellent service to each and every user. Calling can cause hold times on the phone to be lengthy. Therefore we urge you to use Self-Service or email for non-urgent requests and issues which will prevent users from having to wait on the phone.
    Information Technology
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  • TIAA Schedule for Upcoming Individual Counseling Sessions at the Graduate Center

    TIAA Schedule for Upcoming Individual Counseling Sessions at the Graduate Center Read more

  • Holiday Security and Safety Guidelines

    Certain types of crime increase during the holiday season. In the past, there have been reports of on-campus theft during this period. In order to prevent you from falling victim to the crimes that occur during the holiday season, we recommend that you take the following precautions: Read more

  • e-mail address is not functioning

    GC IT has been informed by CUNY CIS that CRM/ERMS (CUNYfirst Support) mailboxes are not functional at all campuses. This includes the Graduate Center's CUNYfirst Support mailbox,

    If you need to submit a CUNYfirst support ticket request, please contact GC IT Services via e-mail at Please specify that your support request is for CUNYfirst.

    We will notify the GC Community as soon as this issue has been resolved.

    Information Technology

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  • SECURITY ALERT - Suspicious Packages Containing Explosive Devices

    NYPD reported that starting on 10/23/18, pipe bombs were delivered to the homes and offices of high profile political figures in and around New York City.  All of the devices were delivered in weighty large manila envelopes, addressed in block type and had the same number of American flag stamps. Graduate Center mail room personnel have been reminded of suspicious package identification and mail screening protocols and public safety officers have been informed of the threat.  If you come across suspicious mail or packages, do not touch it, leave the area immediately and call Public Safety at 212-817-7777 (do not use a cell phone).   

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  • CIS Alert: Connectivity issues with CRM/ERMS - 10/15/18

    CIS is investigating reports of connectivity issues with the CRM/ERMS process.  Incoming emails are not being processed at this time.

    We are working with our hosting partner to resolve the issue as soon as possible.   Until this is resolved, we ask that your user community report CUNYfirst issues and incidents directly to the local campus Help Desk and refrain from using the mailbox.

    Please notify your user community.  We apologize for any inconvenience.

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  • Change to Community Notice Process

    Beginning October 1, 2018, we will be implementing the use of Listserv for GC Community Notices.

    The GC Community Notice Listserv will serve as a communication tool to be used by select offices within the GC for the purpose of conveying important institutional messages to the GC community.

    Listserv will enhance GC communications by enabling users to specify their preferred email, which is necessary due to the consortial nature of the GC. The Community Notice list on Listserv is organized into three lists: Students, Faculty, and Staff. If you would like to change your email address, subscribe or unsubscribe to these lists, please visit:

    Thank you,

    Departments of Communications & Marketing and Information Technology

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