Software Platform Services Standards
Last Updated: June 13, 2023
Last Updated: June 13, 2023
Download the Software Platform Services Standards policy or review the policy below.
This document codifies the service level expectations that the user community should have of various Graduate Center IT-maintained software platforms.
- “Core software platforms” are characterized by adherence to all of the following:
- Deep experience and expertise by on-site GC IT staff
- Underlying infrastructure that is robust and significantly fault-tolerant; highest priority for system restore
- Patches and upgrades applied in a regular, systematic, and time-sensitive manner
- Contracted tech support in place (when available)
- Highest priority for problem resolution; problems are pursued vigorously to conclusion
- Platforms that do not conform fully and uniformly to each and every standard of a “core platform” are identified as “secondary software platforms”; “secondary software platforms” are characterized by meeting or exceeding the following:
- Moderate experience and/or expertise by on-site GC IT staff
- Underlying infrastructure that is sufficient and reasonably fault-tolerant; medium priority for system restore
- Patches and upgrades applied in a timely manner but less frequently
- Contracted tech support (when available) pursued as funds permit
- Secondary priority for problem resolution; problems are pursued to conclusion
- Platforms that do not conform fully and uniformly to each and every standard of a “secondary software platform” are identified as “peripheral software platforms”; “peripheral software platforms” are characterized by meeting or exceeding the following:
- Minimal or no experience or expertise by on-site GC IT staff
- Underlying infrastructure that minimally meets system specifications and is not necessarily fault tolerant; lowest priority for system restore
- Patches and upgrades applied as time permits
- Contracted tech support (when available) is not expected
- Lowest priority for problem resolution; problems are pursued as time permits but may not ever be resolved
NETWORK/SERVER SOFTWARE SYSTEMS
|
Server Operating Systems |
core |
secondary |
peripheral |
|
MS Windows Server |
x |
|
|
|
Linux |
|
|
x |
|
Databases |
core |
secondary |
peripheral |
|
MSSQL Server |
x |
|
|
|
MariaDB |
x |
|
|
|
Postgres |
|
|
x |
|
Communications Systems |
core |
secondary |
peripheral |
|
MS Exchange |
x |
|
|
|
FourWinds Digital Signage |
x |
|
|
|
Student & Administrative Information System |
core |
secondary |
peripheral |
|
CUNYfirst |
|
x |
|
|
Web Application Servers |
core |
secondary |
peripheral |
|
MS IIS |
x |
|
|
|
Apache |
x |
|
|
|
Programming Languages |
core |
secondary |
peripheral |
|
MS ASP/.NET |
x |
|
|
|
SQL |
x |
|
|
|
PHP |
|
|
x |
|
Ruby on Rails |
|
|
x |
|
Learning Management Systems |
core |
secondary |
peripheral |
|
Blackboard |
x |
|
|
|
Document Management Systems |
core |
secondary |
peripheral |
|
SharePoint |
x |
|
|
|
Content Management Systems |
core |
secondary |
peripheral |
|
WordPress |
x |
|
|
|
Kentico |
x |
|
|
|
Drupal |
|
|
x |
|
NetCommunity |
|
|
x |
DESKTOP SOFTWARE
|
Desktop Operating System(s) |
core |
secondary |
peripheral |
|
Apple Mac OS |
x |
|
|
|
MS Windows |
x |
|
|
|
Desktop Operating System(s) |
core |
secondary |
peripheral |
|
Linux - Centos |
|
|
x |
|
E-mail Clients |
core |
secondary |
peripheral |
|
MS Outlook |
x |
|
|
|
MS Outlook Web Access |
x |
|
|
|
Apple Mail |
|
|
x |
|
Desktop Browsers |
core |
secondary |
peripheral |
|
Safari |
x |
|
|
|
Firefox |
x |
|
|
|
Chrome |
x |
|
|
|
Edge |
x |
|
|
|
Anti-Virus & Encryption |
core |
secondary |
peripheral |
|
McAfee Endpoint Security |
x |
|
|
|
McAfee Data Protection & Encryption |
x |
|
|
|
Desktop Media Players |
core |
secondary |
peripheral |
|
MS Windows Media Player |
|
|
x |
|
Apple QuickTime (Macs Only) |
|
|
x |
|
Apple iTunes |
|
|
x |
|
VLC |
|
|
x |
|
Desktop Video Editing |
core |
secondary |
peripheral |
|
Adobe Prelude |
|
|
x |
|
iMovie |
|
|
x |
|
Desktop Photo Editors |
core |
secondary |
peripheral |
|
Adobe Photoshop |
|
|
x |
|
Adobe Fireworks |
|
|
x |
|
Desktop Website Editors |
core |
secondary |
peripheral |
|
Adobe Dreamweaver |
|
|
x |
|
Desktop Vector Graphic Editors |
core |
secondary |
peripheral |
|
Adobe Illustrator |
|
|
x |
|
Examination Software |
core |
secondary |
peripheral |
|
Impero Education Pro |
x |
|
|
|
Desktop FTP/SFTP Clients |
core |
secondary |
peripheral |
|
Hummingbird |
|
x |
|
|
Tumbleweed |
|
x |
|
|
FileZilla |
|
|
x |
|
Putty |
|
|
x |
|
Remote Access |
core |
secondary |
peripheral |
|
Palo Alto Global Protect VPN (GC & ASRC) |
x |
|
|
|
TeamViewer (ASRC Only) |
x |
|
|
|
Lab Management Software (ASRC Only) |
core |
secondary |
peripheral |
|
Badger |
x |
|
|
|
Desktop Word Processing |
core |
secondary |
peripheral |
|
MS Word |
|
x |
|
|
Pages |
|
|
x |
|
Desktop Spreadsheets |
core |
secondary |
peripheral |
|
MS Excel |
|
x |
|
|
Numbers |
|
|
x |
|
Desktop Databases |
core |
secondary |
peripheral |
|
MS Access |
|
|
x |
|
Filemaker (Music Department) |
|
|
x |
|
Desktop Presentation |
core |
secondary |
peripheral |
|
MS PowerPoint |
|
x |
|
|
Keynote |
|
|
x |
|
PDF Editor |
core |
secondary |
peripheral |
|
Adobe Acrobat |
|
x |
|
|
Cell Phones/Tablets |
core |
secondary |
peripheral |
|
Windows |
|
|
x |
|
Android OS devices |
|
|
x |
|
Apple iPhone (iOS) |
|
|
x |
|
Audio/Video-Conferencing |
core |
secondary |
peripheral |
|
Skype |
|
|
x |
|
Facetime |
|
|
x |
|
Zoom |
x |
|
|
|
MS Teams |
x |
|
|
