New User Orientation

New users can find relevant information regarding their IT needs at the Graduate Center below.

You can also download the New User Orientation (PDF).

Areas of Assistance

  • New users are assigned a Network Account with username and password
  • Usernames consist of first name initial and full last name, e.g. jdoe
  • Common usernames have a number added, e.g. jode2
  • Go to the appropriate Information For page (Students, Staff, Faculty)
  • Click on Self-Service Password Reset
  • Enter Employee ID Number, Month of Birth, Year of Birth and complete your Personal Email Address
  • An email will be sent to the alternate email address that is in CUNYfirst with a code (this code will expire in 15 minutes after it was sent)
  • Enter the Verification Code to confirm your identity on the Password reset page
  • Enter New Password and Confirm the new password
  • Click Submit to change your password
  • Account usernames are assigned:
  • Initial password and e-mail address for students:
    • Once the account has been configured, an e-mail containing the network and e-mail account information will be sent to the applicant’s e-mail address that they provided on their application.
  • Initial password and e-mail address for faculty/staff:
    • The staff member who submitted the request for the account will receive an e-mail containing the account information. It is the responsibility of the initial requestor to provide the information to the faculty/staff member.
  • Select a new password that conforms to the following:
    • 8 to 15 characters
    • at least one upper case letter
    • at least one lower case letter
    • at least one number or special character
    • Password should not contain any part of your user name
    • Password cannot be the same as the last three passwords used
  • GC network account passwords expire every 180 days

The Graduate Center provides the following email accounts:

  • Central faculty and staff receive a GC Email Account
    • (e.g.
    • Must be affiliated with GC

    • Must have an active GRD01 EMPL status

  • Students receive an Office 365 Email Account
    • (e.g.
  • •Non-central faculty receive a GC email address that points to their home institution email box

Faculty and Staff Email Accounts

  • The GC email address is:
  • Email quota is 50GB/100GB (M365 A1/A5 Plan)
  • To access, open Outlook on any GC computer
  • To check email remotely, use Outlook Web Access (OWA)
    • Go to the GC IT Website

    • Click Services (left panel) and scroll down to

    • Click Faculty/staff email.

    • Enter your CUNYfirst credentials.

Student Email Accounts

  • Students receive an Office 365 lifetime email account
  • The Office 365 email address is:
  • Email quota is 50GB
  • To access, go to 
    Enter Password Image

Manage Student Email Password

Before students can use the Office 365 Self-Service Password Reset tool, registration is required at

  • Use Office 365 credentials to sign-in. A window appears, instructing users to provide and verify either mobile number, alternate email address, or both.
  • Configure a mobile phone number by clicking  “Set it up now” next to “Authentication Phone is not configured.”
    • Enter the desired contact phone number and choose to receive texts or calls. A confirmation text will be sent to the contact phone number. Enter the verification code in the box and click Verify.
  • Configure authentication email by clicking “Set it up now” next to “Authentication Email is not configured.”
    • Enter the desired external contact email address (don’t use GC or Gradcenter email address). Click “email me.A message containing a verification code will be sent to the desired contact email address.
    • Enter the verification code received in the email. Click Verify.

Once authentication methods are configured, click Finish.

After registering an account with Office 365, go to to reset the Office 365 password.

  • Enter user ID
  • Enter the verification characters in the box provided
  • Click Next
  • Select the desired contact method to obtain a verification code
  • Enter the verification code
  • Proceed to the next verification step
  • Choose a new password
  • Computers for student use are located throughout the Library and in student areas throughout the building
    • Available computers:
      • Dell desktops running Windows 11
      • Apple Macs running Ventura
  • Printers are available for students in the library and student areas

    • Printer release stations are in the library
    • Printers are available for staff in the program and administrative offices
  • There are three wireless networks at the Graduate Center:
    • GCcommunity wireless network is the secured and encrypted preferred network for GC network account holders 
    • GCguest wireless network is unsecured and unencrypted 
    • Eduroam wireless network allows you to access the internet through a secure network using your CUNYfirst account

IT Services should be your first point of contact for technical assistance.

Contact us by emailing or by:

The self-service portal will allow you to request assistance from IT via a simple web form.

Emergency calls are received at 212-817-7300 during:

  • Fall and Spring, 9:00 am to 5:00 pm, Monday to Friday
  • Summer, 9:00 am to 5:00 pm, Monday to Thursday
  • The Services page provides links to all of our IT services, including CUNYFirst.

The CUNYFirst Login connects students, faculty and staff with various informational materials, resources, amenities, benefits and special discounts. To visit:

  • Go to the Services page
  • Click CUNYFirst
  • Enter your Username and Password to access several resources available to CUNY students, faculty and staff
  • Website services is a platform that allows easy creation of websites for a variety of purposes including conference and group sites, CVs and personal sites, and general interest blogs.
  • Go to Services page, click Website Services.

Explore the Services and Resources pages for more information about IT resources.

IT Frequently Asked Questions provide information on a variety of  IT topics and resources.

IT Policies and Procedures are guidelines specific to hardware and software resources provided to the GC Community.